560 Ti transistor explosion? recent 8-month old gpu explosion
was playing TOR on my 560 Ti at high resolution and had a hardware failure. After inspecting the card I found a burn mark near the power input area and the card stunk of burnt metal (coming from near that power outlet area).

So I tried restarting with the 560Ti in, but no response from the computer - only a flicker of light from the power supply and the computer went back to 'off' state.

Then I tried throwing an old gpu in and I received a successful boot.

Next steps...

1. Do you think this hardware issue is covered by NVIDIA warranty?!

2. If so, What are my next steps to send in the 560 Ti in for hardware warranty inspection (aka I have the receipt, and original box)?
was playing TOR on my 560 Ti at high resolution and had a hardware failure. After inspecting the card I found a burn mark near the power input area and the card stunk of burnt metal (coming from near that power outlet area).



So I tried restarting with the 560Ti in, but no response from the computer - only a flicker of light from the power supply and the computer went back to 'off' state.



Then I tried throwing an old gpu in and I received a successful boot.



Next steps...



1. Do you think this hardware issue is covered by NVIDIA warranty?!



2. If so, What are my next steps to send in the 560 Ti in for hardware warranty inspection (aka I have the receipt, and original box)?

#1
Posted 05/05/2012 08:48 PM   
Your question is for the manufacturer of the card (EVGA, PNY, Etc.) not Nvidia. Contact your manufacturer.
Your question is for the manufacturer of the card (EVGA, PNY, Etc.) not Nvidia. Contact your manufacturer.

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#2
Posted 05/05/2012 08:57 PM   
[quote name='HollywoodPCRepair' date='05 May 2012 - 04:57 PM' timestamp='1336251473' post='1404727']Your question is for the manufacturer of the card (EVGA, PNY, Etc.) not Nvidia. Contact your manufacturer.[/quote]
Assuming, of course, that it's not off of a [url="http://www.bestbuy.com/site/olstemplatemapper.jsp?id=pcat17080&type=page&qp=q70726f63657373696e6774696d653a3e313930302d30312d3031~~cabcat0500000%23%230%23%231vi~~cabcat0507000%23%230%23%234j~~cabcat0507002%23%230%23%231b~~nf398%7C%7C4e5649444941&list=y&nrp=15&sc=abComputerSP&sp=-bestsellingsort+skuid&usc=abcat0500000"]Best Buy shelf[/url]...
[quote name='HollywoodPCRepair' date='05 May 2012 - 04:57 PM' timestamp='1336251473' post='1404727']Your question is for the manufacturer of the card (EVGA, PNY, Etc.) not Nvidia. Contact your manufacturer.

Assuming, of course, that it's not off of a Best Buy shelf...

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#3
Posted 05/06/2012 12:46 AM   
If it was bought retail it may be able to be returned to the store; if it's out of their return period then obviously you need to go to the manufacturer's website and RMA it.

I always like when Best Buy or Fry's staff ask if you want an extended warranty. I ask them if that begins after the manufacturer's warranty ends (typically 3 years, 5 years, or lifetime). They say no, it begins now. Then of course I ask why I need two warrantys since the manufacturer's is longer than their extended. They never have an answer for that.
If it was bought retail it may be able to be returned to the store; if it's out of their return period then obviously you need to go to the manufacturer's website and RMA it.



I always like when Best Buy or Fry's staff ask if you want an extended warranty. I ask them if that begins after the manufacturer's warranty ends (typically 3 years, 5 years, or lifetime). They say no, it begins now. Then of course I ask why I need two warrantys since the manufacturer's is longer than their extended. They never have an answer for that.

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KingWin Mach 1 ATX 1220-Watt Power Supply

Western Digital VelociRaptor 10000 RPM hdd



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#4
Posted 05/06/2012 12:58 AM   
EVGA usually posts a disclaimer with their cards stating that any support (including warranties, repair or replacement) should be honored through them as opposed to the retailer that sold the card.

If it's an EVGA card, I'd definitely contact them. They have excellent customer service.
EVGA usually posts a disclaimer with their cards stating that any support (including warranties, repair or replacement) should be honored through them as opposed to the retailer that sold the card.



If it's an EVGA card, I'd definitely contact them. They have excellent customer service.

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#5
Posted 05/06/2012 05:22 PM   
That's great help! And I thought NVIDIA would honor the warranty provider, haha.

Just to make sure I am contacting the right people (EVGA) I have attached a pic of the original box so you all could look at it and help me understand this whole process.

Thanks again for teaching and helping me out!
That's great help! And I thought NVIDIA would honor the warranty provider, haha.



Just to make sure I am contacting the right people (EVGA) I have attached a pic of the original box so you all could look at it and help me understand this whole process.



Thanks again for teaching and helping me out!

#6
Posted 05/06/2012 07:44 PM   
pic
pic

#7
Posted 05/06/2012 08:04 PM   
As emblazoned all over the box, Galaxy made your card. Their support page can be found [url="http://www.galaxytechus.com/usa/support.aspx"]here[/url]...
As emblazoned all over the box, Galaxy made your card. Their support page can be found here...

Intel Siler DX79SI Desktop Extreme | Intel Core i7-3820 Sandy Bridge-Extreme | DangerDen M6 and Koolance MVR-40s w/Black Ice Stealths | 32 GB Mushkin PC3-12800LV | NVIDIA GTX 970 3-Way SLI | 12 GB RAMDisk (C:\Temp\) | 2x 120 GB Intel Cherryville SSDs (OS and UserData) | 2x 240 GB Intel Dale Crest SSDs in SATA 2 RAID0 (C:\Games and Benchmarks\) | 60 GB G2 SSD (Linux) | 3 TB Western Digital USB-3 MyBook (Archive) | LG BE14NU20 USB ODD | LG 25UM56 21:9 Monitor | LogiTech X-530 Speakers | Razer Tiamat 7.1 Analog Headphones | Cooler Master UCP 1100 | Cooler Master HAF XB | Windows 7 Pro x64 SP1

Stock is Extreme now

#8
Posted 05/06/2012 09:37 PM   
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