Weird Horizantal Lines on Dark background with 296.1 and newer drivers and up
  1 / 2    
Hello. I keep getting these weird Horizontal Lines on my screen with drivers older than 285.79 of my Asus G74SX Gaming Notebook...It's starting to become very annoying. These horizontal lines usually appear - and are very visible - on dark colors/backgrounds, or anything with dark tones - whether I'm playing a game or just browsing the internet. I'm not sure what is causing this, but I came to the conclusion that it has to be a driver issue. I don't get these horizontal lines on the 285.79 drivers, or any driver older than that. They show up on the newer drivers (296s and the 301s). Don't get me wrong, the 285.79 driver works great on my G74, but when I update my drivers, either through Nvidia or ASUS, I still get those annoying horizontal lines showing up on my screen in dark backgrounds. It would be nice to upgrade, as new drivers are more optimized, and I don't want to be stuck with drivers that are slowly becoming obsolete. I've tried to do a clean install with the two older drivers, but those lines still show up. I've done it with the "clean install" option with nvidia's driver's installation, and I've also tried uninstalling the old drivers via device manager and control panel and restarting, then trying to install the new ones with the "clean install" option, but those lines still show up. I'll attach a picture to show you what I'm referring to. Also, I'm not the only one who seems to have this problem. I've seen multiple reports on the asus forums with users with the same computer having the same problem as me.

Here are some pictures. Another user took them, but I get the same exact lines:

[img]http://i46.photobucket.com/albums/f118/mrblue000/IMG_0230.jpg[/img]

[img]http://i46.photobucket.com/albums/f118/mrblue000/IMG_0232.jpg[/img]

My system specs are:
[i][b][i]ASUS G74Sx - XT1
Windows 7 Home Premium 64bit
Nvidia GTX 560M 3gig
Intel(R) Core(TM) i7-2630QM CPU
12GB RAM[/i][/b][/i]

Any help would really be appreciated
Hello. I keep getting these weird Horizontal Lines on my screen with drivers older than 285.79 of my Asus G74SX Gaming Notebook...It's starting to become very annoying. These horizontal lines usually appear - and are very visible - on dark colors/backgrounds, or anything with dark tones - whether I'm playing a game or just browsing the internet. I'm not sure what is causing this, but I came to the conclusion that it has to be a driver issue. I don't get these horizontal lines on the 285.79 drivers, or any driver older than that. They show up on the newer drivers (296s and the 301s). Don't get me wrong, the 285.79 driver works great on my G74, but when I update my drivers, either through Nvidia or ASUS, I still get those annoying horizontal lines showing up on my screen in dark backgrounds. It would be nice to upgrade, as new drivers are more optimized, and I don't want to be stuck with drivers that are slowly becoming obsolete. I've tried to do a clean install with the two older drivers, but those lines still show up. I've done it with the "clean install" option with nvidia's driver's installation, and I've also tried uninstalling the old drivers via device manager and control panel and restarting, then trying to install the new ones with the "clean install" option, but those lines still show up. I'll attach a picture to show you what I'm referring to. Also, I'm not the only one who seems to have this problem. I've seen multiple reports on the asus forums with users with the same computer having the same problem as me.



Here are some pictures. Another user took them, but I get the same exact lines:



Image



Image



My system specs are:

ASUS G74Sx - XT1

Windows 7 Home Premium 64bit

Nvidia GTX 560M 3gig

Intel(R) Core(TM) i7-2630QM CPU

12GB RAM




Any help would really be appreciated

#1
Posted 04/20/2012 12:22 AM   
Do the lines appear on an externally connected monitor?
Do the lines appear on an externally connected monitor?

http://www.hollywoodpcrepair.com/index.html



https://plus.google.com/113631846936966512572/about?gl=US&hl=en-US



Intel Core i7 X 980 3.33GHz @ 3.3 GHz

eVGA X58 Classified 4-Way SLI motherboard

HAF-X Case, Corsair H80 CPU Liquid Cooler

12GB System RAM

EVGA NVIDIA GeForce GTX 480

KingWin Mach 1 ATX 1220-Watt Power Supply

Western Digital VelociRaptor 10000 RPM hdd



Image

#2
Posted 04/20/2012 01:05 AM   
[quote name='HollywoodPCRepair' date='19 April 2012 - 08:05 PM' timestamp='1334883919' post='1398533']
Do the lines appear on an externally connected monitor?
[/quote]
I've never tried connecting to an external monitor. I don't have any cables, so I wouldn't be able to test this.
[quote name='HollywoodPCRepair' date='19 April 2012 - 08:05 PM' timestamp='1334883919' post='1398533']

Do the lines appear on an externally connected monitor?



I've never tried connecting to an external monitor. I don't have any cables, so I wouldn't be able to test this.

#3
Posted 04/20/2012 01:07 AM   
Reset motherboard BIOS to all defaults.

Run Windows Memory Diagnostic.

Run this video card memory test (free), check "beep on errors" before you start it, and agree to temporary switch to 640 x 480 when it asks. Just unzip this file into its own folder, it does not require an install.

mikelab.kiev.ua/PROGRAMS/vmt.zip
Reset motherboard BIOS to all defaults.



Run Windows Memory Diagnostic.



Run this video card memory test (free), check "beep on errors" before you start it, and agree to temporary switch to 640 x 480 when it asks. Just unzip this file into its own folder, it does not require an install.



mikelab.kiev.ua/PROGRAMS/vmt.zip

http://www.hollywoodpcrepair.com/index.html



https://plus.google.com/113631846936966512572/about?gl=US&hl=en-US



Intel Core i7 X 980 3.33GHz @ 3.3 GHz

eVGA X58 Classified 4-Way SLI motherboard

HAF-X Case, Corsair H80 CPU Liquid Cooler

12GB System RAM

EVGA NVIDIA GeForce GTX 480

KingWin Mach 1 ATX 1220-Watt Power Supply

Western Digital VelociRaptor 10000 RPM hdd



Image

#4
Posted 04/20/2012 01:15 AM   
I've had my G74sx-xt1 for about a month or so and if I go above 285.79 Then I too get the lines but If I stick with the beta 285.79 My black is literally black, no lines. I also tested this on a website recently where I was getting a "flicker" effect with the 301 beta and 296.10. Website with the flickering(http://forums.endofnations.com/end-nations-general-discussions/general-discussion/2000-got-me-care-package.html). Normally It's supposed to NOT flicker and only have vertical lines on the page. Running the 285.79 I get a "normal" page. It's clearly a driver problem and they have seemed to ignore it even in the new beta drivers.

EDIT - The picture posted below shows it connected to a Vizio E422VL and still shows the horizontal lines in the darker blacks after i reinstalled the 301 beta drivers.


Asus G74SX-XT1

12GB RAM
nVidia GeForce GTX 560M 3GB VRAM [285.79 Beta]
Intel Core i7-2630QM 2.0GHz
Windows 7 Professional (64bit)
120GB OCZ Vertex III SSD
500GB HDD

[IMG]http://i1066.photobucket.com/albums/u406/mjstrd/DSC05566.jpg[/IMG]
I've had my G74sx-xt1 for about a month or so and if I go above 285.79 Then I too get the lines but If I stick with the beta 285.79 My black is literally black, no lines. I also tested this on a website recently where I was getting a "flicker" effect with the 301 beta and 296.10. Website with the flickering(http://forums.endofnations.com/end-nations-general-discussions/general-discussion/2000-got-me-care-package.html). Normally It's supposed to NOT flicker and only have vertical lines on the page. Running the 285.79 I get a "normal" page. It's clearly a driver problem and they have seemed to ignore it even in the new beta drivers.



EDIT - The picture posted below shows it connected to a Vizio E422VL and still shows the horizontal lines in the darker blacks after i reinstalled the 301 beta drivers.





Asus G74SX-XT1



12GB RAM

nVidia GeForce GTX 560M 3GB VRAM [285.79 Beta]

Intel Core i7-2630QM 2.0GHz

Windows 7 Professional (64bit)

120GB OCZ Vertex III SSD

500GB HDD



Image

ASUS G74SX-XT1 | i7 2630QM | 12GB DDR3 | 3GB DDR5 NVIDIA® GeForce® GTX 560m @ 775/1550/1500 (Stable idle 33/64c MAX) | 120 OCZ Vertex III SATA 6Gb/s | 17.3 Full HD (1920/1080p)

#5
Posted 04/20/2012 04:38 AM   
Thank you, Zehn doing this! This proves the problem we are experiencing is not due to a hardware issue, but rather a driver issue. Nvidia, please look into this...there are alot of us G74 users out there with this problem
Thank you, Zehn doing this! This proves the problem we are experiencing is not due to a hardware issue, but rather a driver issue. Nvidia, please look into this...there are alot of us G74 users out there with this problem

#6
Posted 04/21/2012 02:12 AM   
I have the exact same problem and it started happening with the same drivers. I'm using the drivers 296.10 currently.

System specs:
Asus G73SW
Windows 7 Home Premium 64bit
GeForce GTX 460M 1.5 GB
Intel Core i7-2630QM 2.0GHz
8GB RAM
I have the exact same problem and it started happening with the same drivers. I'm using the drivers 296.10 currently.



System specs:

Asus G73SW

Windows 7 Home Premium 64bit

GeForce GTX 460M 1.5 GB

Intel Core i7-2630QM 2.0GHz

8GB RAM

#7
Posted 04/21/2012 05:16 AM   
Guess we'll just have to wait on nvidia to get us a fix. Playing my games that have caves etc like skyrim are grating on my nerves seeing black lines in what should be pitch black.
Guess we'll just have to wait on nvidia to get us a fix. Playing my games that have caves etc like skyrim are grating on my nerves seeing black lines in what should be pitch black.

ASUS G74SX-XT1 | i7 2630QM | 12GB DDR3 | 3GB DDR5 NVIDIA® GeForce® GTX 560m @ 775/1550/1500 (Stable idle 33/64c MAX) | 120 OCZ Vertex III SATA 6Gb/s | 17.3 Full HD (1920/1080p)

#8
Posted 04/24/2012 10:45 PM   
Well I spoke to a nvidia support agent via their live chat and got told they're going to "investigate" this issue and provide a fix in the next driver release. Here's the transcript:

[quote][01:41:45 PM] Hi, my name is Karthik. How may I help you?
[01:41:54 PM] ME: Hello Karthik
[01:42:02 PM] Karthik: Hi Jerome,
[01:42:41 PM] ME: I submitted my issue through the feedback, but I want to bring it up here again
[01:42:50 PM] ME: It needs to be fixed by nvidia
[01:42:56 PM] ME: basically...
[01:43:04 PM] ME: Hello. I keep getting these weird Horizontal Lines on my screen with drivers older than 285.79 of my Asus G74SX Gaming Notebook...It's starting to become very annoying. These horizontal lines usually appear - and are visible on dark colors/backgrounds/shadows, or anything with dark tones - whether I'm playing a game or just browsing the internet/or looking anywhere on my screen. I'm not sure what is causing this, but I came to the conclusion that it has to be a driver issue. I don't get these horizontal lines on the 285.79 drivers, or any driver older than that. They show up on the newer drivers (296s and the 301s). Don't get me wrong, the 285.79 driver works great on my G74, but when I update my drivers, either through Nvidia or ASUS, I still get those annoying horizontal lines showing up on my screen in dark backgrounds. It would be nice to upgrade, as new drivers are more optimized, and I don't want to be stuck with drivers that are slowly becoming obsolete. I've tried to do a clean install with the two older drivers, but those lines still show up. I've done it with the "clean install" option with nvidia's driver's installation, and I've also tried uninstalling the old drivers via device manager and control panel and restarting, then trying to install the new ones with the "clean install" option, but those lines still show up. I'll attach a picture to show you what I'm referring to. Also, I'm not the only one who seems to have this problem. I've seen multiple reports on the asus forums with users with the same computer having the same problem as me. I made a thread on the nvidia forums at this link http://forums.nvidia.com/index.php?showtopic=227767 . Another user having the same problem hooked his laptop up to another display, and he could still see the horizontal lines (check the link to see) which proves this isn't a hardware issue, but rather a driver issue. I want to also add that, if I changed the color mode to 16bit, rather than 32bit, the lines go away on these drivers (296 and 301), but then my gradients are left looking horrendous, rather than smooth. This isn't a fix for me. Please help! There are alot of other users with the g74sx with this problem. By the way, my computer specs are:

ASUS G74Sx - XT1
Windows 7 Home Premium 64bit
Nvidia GTX 560M 3gig
Intel® Core™ i7-2630QM CPU
12GB RAM
[01:44:56 PM] Karthik: Could you give me a moment while I go through it, the description seems pretty lengthy..
[01:45:19 PM] ME: okay
[01:45:31 PM] ME: I can provide pics if needed as well
[01:46:08 PM] Karthik: Sure, you can provide me any additional info that can help.
[01:47:27 PM] ME: These are what the horizontal lines look like: http://i46.photobucket.com/albums/f118/mrblue000/IMG_0230.jpg and http://i46.photobucket.com/albums/f118/mrblue000/IMG_0232.jpg
[01:59:26 PM] Karthik: Thank you for your time..
[01:59:51 PM] ME: thank you
[02:03:38 PM] Karthik: I see that when an external display is connected to the laptop, the issue is reproduced in the display as well..
[02:03:52 PM] ME: yes
[02:06:07 PM] Karthik: How did the driver issue came into conclusion with this step when this is a basic nature of a hardware issue.
[02:06:35 PM] ME: What do you mean?
[02:07:45 PM] ME: This isn't a hardware issue
[02:07:53 PM] Karthik: I will explain..
[02:08:20 PM] ME: when I user 285.79 or older drivers, there are no horizontal lines
[02:08:40 PM] ME: It is the newer drivers that cause this issue
[02:12:50 PM] Karthik: The graphics chipset is responsible for the display in the laptop/PCs. The general behavior of the unstable graphics chipset is it reflect the same when connected to an external displays as well. A defective chipset will project the same distorted image no matter which display you connect to. In this case the graphics card is not able to accelerate to the latest driver updates & it works with the older versions only.
[02:14:45 PM] ME: ....
[02:16:02 PM] Karthik: Also, for the laptop graphics card the first option for the drivers are the laptop manufacturer, the NVIDIA drivers are just reference drivers. You can install NVIDIA drivers for sure but you will need to isolate if this issues always happens with NVIDIA drivers or the drivers from laptop manufacturer's as well.
[02:17:21 PM] ME: I'm not the only one with the issue though
[02:18:06 PM] ME: Plus it is a brand new laptop, only a couple months old
[02:18:21 PM] ME: It's obviously a driver issu
[02:18:34 PM] ME: if they go away with a different driver
[02:18:46 PM] ME: or if i switch to 16 bit color mode
[02:19:34 PM] Karthik: There is another possibility where the card is not able to take too much of graphical load.
[02:19:59 PM] ME: wow graphical load while browsing the internet
[02:20:09 PM] ME: on a laptop built for gaming?
[02:20:14 PM] ME: I doubt it
[02:22:07 PM] Karthik: I will provide you an example, I have come across some customers who do not have issues playing the high-end games with 500 series card but has issues with streaming videos where the PC crashes & freezes. The issues will vary from different system configurations & environments.
[02:22:32 PM] ME: yeah but the issue here is with lines
[02:22:45 PM] ME: they're not constant if i do one thing
[02:23:23 PM] ME: if I get the driver that causes the problem, and switch to 16 bit mode rather than 32, they go away
[02:23:48 PM] ME: So seems like a driver issue
[02:25:09 PM] ME: i think it'd make more sense if you told me it was a hardware thing if the lines only showed up on my laptop screen, and not another monitor
[02:27:31 PM] Karthik: I am sorry, for any troubleshooting isolating the issue is really important & we shall check for the driver behavior for sure. However, when you get lines/artifacts on the secondary display when connected to a laptop this will be a hardware issue because the secondary monitor will borrow display from the laptop card.
[02:27:43 PM] ME: and where multiple users report the same issue, i think that would suggest even more that this isn't hardware related
[02:28:25 PM] ME: yea but it's being run on a driver
[02:28:30 PM] Karthik: Yes, again I mentioned that the issues will vary from different configurations as well.
[02:29:28 PM] ME: yes, but I'm not the only one with this problem
[02:30:24 PM] ME: if it was isolated, it would make sense, but seeing that other people with the same computer and graphic cards have the same problem, seems to me like a driver issue
[02:31:04 PM] Karthik: What are the different driver versions you have tried that worked & did not work..?
[02:31:20 PM] ME: did you read my issue?
[02:31:37 PM] ME: Any driver newer than 285.79 causes this
[02:31:50 PM] ME: so the new beta, and the 96
[02:31:54 PM] ME: 296*
[02:33:02 PM] ME: when I'm on 285.79, there are no lines present in dark colors/shadows/backgrounds
[02:34:56 PM] ME: But what I can tell you, and this may be important or not...is that when I am on the newer drivers, when I switch the color mode to 16bit, the lines disappear
[02:35:42 PM] ME: this would be a great fix for me but i dont like 16 bit mode because the gradients in colors aren't as smooth
[02:38:21 PM] ME: kind of defeats the purpose of the whole full hd thing if things aren't going to look that great
[02:42:44 PM] ME: hellooo
[02:44:06 PM] Karthik: Yes, please give me a moment..
[02:44:13 PM] ME: okay
[02:56:18 PM] Karthik: Thank you for your time..
[02:56:31 PM] ME: no problem
[03:03:58 PM] Karthik: So from the additional details I see that the issue persisting with different driver version could be a driver issue & I suggest you to submit a bug report with our driver team & did you try to contact the laptop manufacturer regarding the issue..?
[03:05:25 PM] ME: I think I submitted a bug report, not sure though. This issue has been brought up in the asus forums and they suggested to go to nvidia
[03:05:37 PM] ME: since it seems the issue is driver related
[03:06:48 PM] Karthik: Ok, as you have submitted the bug report please have patience until our driver team will look into this issue.
[03:07:30 PM] ME: was i supposed to get an email that i submitted it?
[03:07:58 PM] ME: because I did
[03:08:03 PM] ME: I went to this link http://www.nvidia.com/object/driverqualityassurance.html
[03:08:32 PM] ME: and clicked provide driver feedback, then clicked submit issue/feedback
[03:10:01 PM] Karthik: No, however the submission will reach our driver team directly & the issue will be investigated on. As you have currently reached the technical support & you have performed the general troubleshooting steps already & this will be further taken up by the development department.
[03:10:24 PM] ME: how do i submit a big
[03:10:29 PM] ME: bug*
[03:10:41 PM] ME: I don't see any option for that
[03:10:57 PM] ME: or have you done that already
[03:14:44 PM] ME: ?
[03:17:34 PM] Karthik: Then this case will be under investigation & I request you to give us some time until this is addressed or fixed.
[03:17:52 PM] ME: Okay
[03:18:23 PM] ME: is this going to be "investigated' though, or am I just wasting my time?
[03:19:40 PM] Karthik: No Jerome, all the bugs submitted will be investigated & fixed.
[03:19:49 PM] ME: okay
[03:20:27 PM] ME: Am I going to be contacted...how am I going to know the problem was fixed or wasn't fixed
[03:21:37 PM] Karthik: You can perform the driver update once a new drivers are released & get in touch with us if the issue persist. Ideally it should work.
[03:21:54 PM] ME: okay
[03:23:45 PM] ME: well thanks...
[03:24:04 PM] ME: hopefully there is a fix sooner than later
[03:25:27 PM] Karthik: Yes, this should take care of the issue. You are welcome & I apologize for any inconvenience this may have caused you & I really thank you for your time & patience..
[03:26:42 PM] ME: thank you
[03:27:21 PM] Karthik: You are welcome & have a nice time. Bye.
[03:28:29 PM] ME: you too [/quote]

So there you have it. I hope they really do fix this issue though. I urge other folks who have this issue to contact nvidia as well in hopes they'll actually do something about it.
Well I spoke to a nvidia support agent via their live chat and got told they're going to "investigate" this issue and provide a fix in the next driver release. Here's the transcript:



[01:41:45 PM] Hi, my name is Karthik. How may I help you?

[01:41:54 PM] ME: Hello Karthik

[01:42:02 PM] Karthik: Hi Jerome,

[01:42:41 PM] ME: I submitted my issue through the feedback, but I want to bring it up here again

[01:42:50 PM] ME: It needs to be fixed by nvidia

[01:42:56 PM] ME: basically...

[01:43:04 PM] ME: Hello. I keep getting these weird Horizontal Lines on my screen with drivers older than 285.79 of my Asus G74SX Gaming Notebook...It's starting to become very annoying. These horizontal lines usually appear - and are visible on dark colors/backgrounds/shadows, or anything with dark tones - whether I'm playing a game or just browsing the internet/or looking anywhere on my screen. I'm not sure what is causing this, but I came to the conclusion that it has to be a driver issue. I don't get these horizontal lines on the 285.79 drivers, or any driver older than that. They show up on the newer drivers (296s and the 301s). Don't get me wrong, the 285.79 driver works great on my G74, but when I update my drivers, either through Nvidia or ASUS, I still get those annoying horizontal lines showing up on my screen in dark backgrounds. It would be nice to upgrade, as new drivers are more optimized, and I don't want to be stuck with drivers that are slowly becoming obsolete. I've tried to do a clean install with the two older drivers, but those lines still show up. I've done it with the "clean install" option with nvidia's driver's installation, and I've also tried uninstalling the old drivers via device manager and control panel and restarting, then trying to install the new ones with the "clean install" option, but those lines still show up. I'll attach a picture to show you what I'm referring to. Also, I'm not the only one who seems to have this problem. I've seen multiple reports on the asus forums with users with the same computer having the same problem as me. I made a thread on the nvidia forums at this link http://forums.nvidia.com/index.php?showtopic=227767 . Another user having the same problem hooked his laptop up to another display, and he could still see the horizontal lines (check the link to see) which proves this isn't a hardware issue, but rather a driver issue. I want to also add that, if I changed the color mode to 16bit, rather than 32bit, the lines go away on these drivers (296 and 301), but then my gradients are left looking horrendous, rather than smooth. This isn't a fix for me. Please help! There are alot of other users with the g74sx with this problem. By the way, my computer specs are:



ASUS G74Sx - XT1

Windows 7 Home Premium 64bit

Nvidia GTX 560M 3gig

Intel® Core™ i7-2630QM CPU

12GB RAM

[01:44:56 PM] Karthik: Could you give me a moment while I go through it, the description seems pretty lengthy..

[01:45:19 PM] ME: okay

[01:45:31 PM] ME: I can provide pics if needed as well

[01:46:08 PM] Karthik: Sure, you can provide me any additional info that can help.

[01:47:27 PM] ME: These are what the horizontal lines look like: http://i46.photobucket.com/albums/f118/mrblue000/IMG_0230.jpg and http://i46.photobucket.com/albums/f118/mrblue000/IMG_0232.jpg

[01:59:26 PM] Karthik: Thank you for your time..

[01:59:51 PM] ME: thank you

[02:03:38 PM] Karthik: I see that when an external display is connected to the laptop, the issue is reproduced in the display as well..

[02:03:52 PM] ME: yes

[02:06:07 PM] Karthik: How did the driver issue came into conclusion with this step when this is a basic nature of a hardware issue.

[02:06:35 PM] ME: What do you mean?

[02:07:45 PM] ME: This isn't a hardware issue

[02:07:53 PM] Karthik: I will explain..

[02:08:20 PM] ME: when I user 285.79 or older drivers, there are no horizontal lines

[02:08:40 PM] ME: It is the newer drivers that cause this issue

[02:12:50 PM] Karthik: The graphics chipset is responsible for the display in the laptop/PCs. The general behavior of the unstable graphics chipset is it reflect the same when connected to an external displays as well. A defective chipset will project the same distorted image no matter which display you connect to. In this case the graphics card is not able to accelerate to the latest driver updates & it works with the older versions only.

[02:14:45 PM] ME: ....

[02:16:02 PM] Karthik: Also, for the laptop graphics card the first option for the drivers are the laptop manufacturer, the NVIDIA drivers are just reference drivers. You can install NVIDIA drivers for sure but you will need to isolate if this issues always happens with NVIDIA drivers or the drivers from laptop manufacturer's as well.

[02:17:21 PM] ME: I'm not the only one with the issue though

[02:18:06 PM] ME: Plus it is a brand new laptop, only a couple months old

[02:18:21 PM] ME: It's obviously a driver issu

[02:18:34 PM] ME: if they go away with a different driver

[02:18:46 PM] ME: or if i switch to 16 bit color mode

[02:19:34 PM] Karthik: There is another possibility where the card is not able to take too much of graphical load.

[02:19:59 PM] ME: wow graphical load while browsing the internet

[02:20:09 PM] ME: on a laptop built for gaming?

[02:20:14 PM] ME: I doubt it

[02:22:07 PM] Karthik: I will provide you an example, I have come across some customers who do not have issues playing the high-end games with 500 series card but has issues with streaming videos where the PC crashes & freezes. The issues will vary from different system configurations & environments.

[02:22:32 PM] ME: yeah but the issue here is with lines

[02:22:45 PM] ME: they're not constant if i do one thing

[02:23:23 PM] ME: if I get the driver that causes the problem, and switch to 16 bit mode rather than 32, they go away

[02:23:48 PM] ME: So seems like a driver issue

[02:25:09 PM] ME: i think it'd make more sense if you told me it was a hardware thing if the lines only showed up on my laptop screen, and not another monitor

[02:27:31 PM] Karthik: I am sorry, for any troubleshooting isolating the issue is really important & we shall check for the driver behavior for sure. However, when you get lines/artifacts on the secondary display when connected to a laptop this will be a hardware issue because the secondary monitor will borrow display from the laptop card.

[02:27:43 PM] ME: and where multiple users report the same issue, i think that would suggest even more that this isn't hardware related

[02:28:25 PM] ME: yea but it's being run on a driver

[02:28:30 PM] Karthik: Yes, again I mentioned that the issues will vary from different configurations as well.

[02:29:28 PM] ME: yes, but I'm not the only one with this problem

[02:30:24 PM] ME: if it was isolated, it would make sense, but seeing that other people with the same computer and graphic cards have the same problem, seems to me like a driver issue

[02:31:04 PM] Karthik: What are the different driver versions you have tried that worked & did not work..?

[02:31:20 PM] ME: did you read my issue?

[02:31:37 PM] ME: Any driver newer than 285.79 causes this

[02:31:50 PM] ME: so the new beta, and the 96

[02:31:54 PM] ME: 296*

[02:33:02 PM] ME: when I'm on 285.79, there are no lines present in dark colors/shadows/backgrounds

[02:34:56 PM] ME: But what I can tell you, and this may be important or not...is that when I am on the newer drivers, when I switch the color mode to 16bit, the lines disappear

[02:35:42 PM] ME: this would be a great fix for me but i dont like 16 bit mode because the gradients in colors aren't as smooth

[02:38:21 PM] ME: kind of defeats the purpose of the whole full hd thing if things aren't going to look that great

[02:42:44 PM] ME: hellooo

[02:44:06 PM] Karthik: Yes, please give me a moment..

[02:44:13 PM] ME: okay

[02:56:18 PM] Karthik: Thank you for your time..

[02:56:31 PM] ME: no problem

[03:03:58 PM] Karthik: So from the additional details I see that the issue persisting with different driver version could be a driver issue & I suggest you to submit a bug report with our driver team & did you try to contact the laptop manufacturer regarding the issue..?

[03:05:25 PM] ME: I think I submitted a bug report, not sure though. This issue has been brought up in the asus forums and they suggested to go to nvidia

[03:05:37 PM] ME: since it seems the issue is driver related

[03:06:48 PM] Karthik: Ok, as you have submitted the bug report please have patience until our driver team will look into this issue.

[03:07:30 PM] ME: was i supposed to get an email that i submitted it?

[03:07:58 PM] ME: because I did

[03:08:03 PM] ME: I went to this link http://www.nvidia.com/object/driverqualityassurance.html

[03:08:32 PM] ME: and clicked provide driver feedback, then clicked submit issue/feedback

[03:10:01 PM] Karthik: No, however the submission will reach our driver team directly & the issue will be investigated on. As you have currently reached the technical support & you have performed the general troubleshooting steps already & this will be further taken up by the development department.

[03:10:24 PM] ME: how do i submit a big

[03:10:29 PM] ME: bug*

[03:10:41 PM] ME: I don't see any option for that

[03:10:57 PM] ME: or have you done that already

[03:14:44 PM] ME: ?

[03:17:34 PM] Karthik: Then this case will be under investigation & I request you to give us some time until this is addressed or fixed.

[03:17:52 PM] ME: Okay

[03:18:23 PM] ME: is this going to be "investigated' though, or am I just wasting my time?

[03:19:40 PM] Karthik: No Jerome, all the bugs submitted will be investigated & fixed.

[03:19:49 PM] ME: okay

[03:20:27 PM] ME: Am I going to be contacted...how am I going to know the problem was fixed or wasn't fixed

[03:21:37 PM] Karthik: You can perform the driver update once a new drivers are released & get in touch with us if the issue persist. Ideally it should work.

[03:21:54 PM] ME: okay

[03:23:45 PM] ME: well thanks...

[03:24:04 PM] ME: hopefully there is a fix sooner than later

[03:25:27 PM] Karthik: Yes, this should take care of the issue. You are welcome & I apologize for any inconvenience this may have caused you & I really thank you for your time & patience..

[03:26:42 PM] ME: thank you

[03:27:21 PM] Karthik: You are welcome & have a nice time. Bye.

[03:28:29 PM] ME: you too




So there you have it. I hope they really do fix this issue though. I urge other folks who have this issue to contact nvidia as well in hopes they'll actually do something about it.

#9
Posted 04/25/2012 12:48 AM   
I submitted an issue report and got a follow up number, I'll have to contact a live agent when I have the time. Thanks for doing what you did so far. We'll get this issue noticed!

I used your picture for reference since I couldn't get one at the time of submission JerJer.

EDIT- I did some more testing and the lines on the picture from the TV are on the menu and not on the pc input display only, the menu has the lines on any input but the horizontal lines from the pc input are still present on the screen you just can't see them to prove anything in that picture since they are faint.
I submitted an issue report and got a follow up number, I'll have to contact a live agent when I have the time. Thanks for doing what you did so far. We'll get this issue noticed!



I used your picture for reference since I couldn't get one at the time of submission JerJer.



EDIT- I did some more testing and the lines on the picture from the TV are on the menu and not on the pc input display only, the menu has the lines on any input but the horizontal lines from the pc input are still present on the screen you just can't see them to prove anything in that picture since they are faint.

ASUS G74SX-XT1 | i7 2630QM | 12GB DDR3 | 3GB DDR5 NVIDIA® GeForce® GTX 560m @ 775/1550/1500 (Stable idle 33/64c MAX) | 120 OCZ Vertex III SATA 6Gb/s | 17.3 Full HD (1920/1080p)

#10
Posted 04/25/2012 04:53 AM   
Another update: I got another response from Nvidia today. They are looking into it...

Here's the email I received:

[quote]
Hello,

Thank you for your bug submission. This is a known issue we are currently investigating with ASUS. The problem has been confirmed to be unique to this particular LCD panel. As We suspect the issue is related to our dithering mode, and that this particular LCD panel is also doing dithering. The symptom may be a side effect due to the panel doing dithering itself, and our GPU doing the dithering again. We are in contact with ASUS to confirm with the panel manufacturer about the panel built-in dithering. I think once we know more about the specification of this LCD panel then we'll have a better idea how to resolve the problem. Thanks for bring this to our attention.[/quote]

Hope they get it fixed soon
Another update: I got another response from Nvidia today. They are looking into it...



Here's the email I received:





Hello,



Thank you for your bug submission. This is a known issue we are currently investigating with ASUS. The problem has been confirmed to be unique to this particular LCD panel. As We suspect the issue is related to our dithering mode, and that this particular LCD panel is also doing dithering. The symptom may be a side effect due to the panel doing dithering itself, and our GPU doing the dithering again. We are in contact with ASUS to confirm with the panel manufacturer about the panel built-in dithering. I think once we know more about the specification of this LCD panel then we'll have a better idea how to resolve the problem. Thanks for bring this to our attention.




Hope they get it fixed soon

#11
Posted 04/25/2012 07:56 PM   
I got the same response as well today.

[quote]Subject
[961413] If i update my video drivers past 285.79 beta I get horizontal lines in darker b...

Discussion Thread
Response Via Email (Ray) 04/25/2012 12:41 PM
Hello,

Thank you for your bug submission. This is a known issue we are currently investigating with ASUS. The problem has been confirmed to be unique to this particular LCD panel. As We suspect the issue is related to our dithering mode, and that this particular LCD panel is also doing dithering. The symptom may be a side effect due to the panel doing dithering itself, and our GPU doing the dithering again. We are in contact with ASUS to confirm with the panel manufacturer about the panel built-in dithering. I think once we know more about the specification of this LCD panel then we'll have a better idea how to resolve the problem. Thanks for bring this to our attention.


Best regards,
Ray[/quote]

Now we wait. :D
I got the same response as well today.



Subject

[961413] If i update my video drivers past 285.79 beta I get horizontal lines in darker b...



Discussion Thread

Response Via Email (Ray) 04/25/2012 12:41 PM

Hello,



Thank you for your bug submission. This is a known issue we are currently investigating with ASUS. The problem has been confirmed to be unique to this particular LCD panel. As We suspect the issue is related to our dithering mode, and that this particular LCD panel is also doing dithering. The symptom may be a side effect due to the panel doing dithering itself, and our GPU doing the dithering again. We are in contact with ASUS to confirm with the panel manufacturer about the panel built-in dithering. I think once we know more about the specification of this LCD panel then we'll have a better idea how to resolve the problem. Thanks for bring this to our attention.





Best regards,

Ray




Now we wait. :D

ASUS G74SX-XT1 | i7 2630QM | 12GB DDR3 | 3GB DDR5 NVIDIA® GeForce® GTX 560m @ 775/1550/1500 (Stable idle 33/64c MAX) | 120 OCZ Vertex III SATA 6Gb/s | 17.3 Full HD (1920/1080p)

#12
Posted 04/25/2012 09:19 PM   
I have exactly the same issue with my Asus G73 Laptop. Any news from Asus or Nvidia about fixing the issue? I`m tired of using old, slow graphic card drivers just to get rid of the faint lines :(
I have exactly the same issue with my Asus G73 Laptop. Any news from Asus or Nvidia about fixing the issue? I`m tired of using old, slow graphic card drivers just to get rid of the faint lines :(

#13
Posted 05/13/2012 03:22 AM   
I downloaded the latest ( 301.42 ) drivers but unfortunately this terrible problem still continues. I thought Nvidia was going to fix it but no... Maybe they will never fix it.
I downloaded the latest ( 301.42 ) drivers but unfortunately this terrible problem still continues. I thought Nvidia was going to fix it but no... Maybe they will never fix it.

#14
Posted 05/23/2012 06:24 AM   
So I responded to my ticket with Nvidia asking for an update (after about 2 or 3 weeks) regarding this issue. This is the response I was given:

[QUOTE]I do apologize for the lack of update from my end, unfortunately there's not much progress on this issue. We did get the LCD panel specification from ASUS finally and confirmed the LCD does not enforce any dithering mode. Engineering is conducting more analysis to determine other possible cause now that we've confirmed its not due to dithering from the LCD panel. Beyond that I don't have any further update at the moment. Engineering compared the older drivers and do see similar problem, but the problem is definitely worst with the newer drivers, at least with this particular ASUS laptop we are using. This may contribute to reports that problem does not occur with older drivers. As far as I can tell engineering is not ruling out anything at this point so they're looking at both hardware and software. The fact that we don't see this problem on non ASUS laptops using the same GPU and same graphics driver version suggest the problem is unique to certain hardware configuration. I understand the urgency and will do my best to continue to push engineering for progress. I'd suggest you revert back to the 285.xx driver for now while we continue to investigate this issue.[/QUOTE]

I guess all we can do is wait, and hope there's a fix.
So I responded to my ticket with Nvidia asking for an update (after about 2 or 3 weeks) regarding this issue. This is the response I was given:



[QUOTE]I do apologize for the lack of update from my end, unfortunately there's not much progress on this issue. We did get the LCD panel specification from ASUS finally and confirmed the LCD does not enforce any dithering mode. Engineering is conducting more analysis to determine other possible cause now that we've confirmed its not due to dithering from the LCD panel. Beyond that I don't have any further update at the moment. Engineering compared the older drivers and do see similar problem, but the problem is definitely worst with the newer drivers, at least with this particular ASUS laptop we are using. This may contribute to reports that problem does not occur with older drivers. As far as I can tell engineering is not ruling out anything at this point so they're looking at both hardware and software. The fact that we don't see this problem on non ASUS laptops using the same GPU and same graphics driver version suggest the problem is unique to certain hardware configuration. I understand the urgency and will do my best to continue to push engineering for progress. I'd suggest you revert back to the 285.xx driver for now while we continue to investigate this issue.[/QUOTE]



I guess all we can do is wait, and hope there's a fix.

#15
Posted 05/23/2012 04:08 PM   
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