Sony Vaio - NVIDIA GeForce 8600M GS - Distorted Graphics/Faulty Card? Faulty Graphics Card | Distort
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Hello Everyone,
This is my first post. I chose to post this in the NVIDIA forum as I think that the problem I am having lies with the NVIDIA graphics card/Video Card.

I have a Sony Vaio VGN-FZ21Z which has been working without any faults for 16 months. My warranty ran out four months ago. Last week, for no apparent reason the graphics began to get distorted.

This happens as soon as I turn on my laptop. Sometimes I see the Sony Vaio logo first then the graphics go awry. On other occasions it starts with the windows error recovery window asking if I want to proceed in safe mode or to start windows normally. I have tried both safe mode and the latter and the graphics are distorted in both modes.

Distorted graphics include zig-zags, vertical strips (pink and green!) and general fuzzy patterns, along with an altered resolution, showing massive text and icons.

I took some pics:

[img]http://i133.photobucket.com/albums/q41/taytos/GreenDisplay.jpg[/img]

and

[img]http://i133.photobucket.com/albums/q41/taytos/DSC02618.jpg[/img]

My login screen:

[img]http://i133.photobucket.com/albums/q41/taytos/Mountain.jpg[/img]

As you can see from the above photo, the laptop is still fully operational and the only problem is with the graphics, although having said that, I am unable to use windows Movie Maker or Adobe Premiere due to the following error (I use Adobe Premier every day):

[i]Windows Movie Maker cannot start because your video card does not support the level of hardware acceleration or hardware acceleration is not available.[/i]

I have tried updating the NVIDIA drivers, and it said that the software for my device is up to date. I have uninstalled and reinstalled the drivers but no joy. Now there is a yellow exclamation mark showing up next to NVIDIA drivers in the Device Manager. The device status reads:

[i]Windows has stopped this device because it has reported problems. (Code 43)[/i]

I try to update but it still says the software is up to date. I have no NVIDIA control panel showing up in the overall control panel. That’s just disappeared… weird.

Lately, the graphics fuzziness starts and then my computer just turns to black before switching itself off. It has a tendancy to overheat and I can hear the fan working really hard, I hope it hasn’t fried the graphics card. I am not into gaming but I do use adobe premiere and dreamweaver programs which tend to work up the heat.

So I would like to ask if anyone has experienced this. Or if anyone has any advice on what my problem could be. I feel that my graphics card has burned out, it is built into the motherboard. I called the repair shop, they told me that it would cost £850 to get the motherboard replaced on this particular model and the best thing would be for them to repair it.

Spec:

• Core 2 Duo T7500 2.2 GHz - 15.4" TFTType: Card reader

• Supported Flash Memory Cards: SD Memory Card, Memory Stick, Memory Stick PRO, Memory Stick Duo

• Video
• Graphics Processor / Vendor: NVIDIA GeForce 8600M GS, NVIDIA GeForce 8400M GT

• Video Memory: 256 MB, 64 MB

• Total Available Graphics Memory: 1023 MB, 831 MB

• Audio
• Audio Output: Sound card

• Compliant Standards: Microsoft WSS 1.0/2.0, High Definition Audio

• Features: Sound Reality technology

• Audio Input: Microphone

• Notebook camera
• Camera Type: Integrated

• Sensor Resolution: 1.3 Megapixel

• Capture Resolutions: 1280 x 1024

• Input device(s)
• Type: Keyboard, touchpad

• Keyboard - Localization and Layout: UK QWERTY
Hello Everyone,

This is my first post. I chose to post this in the NVIDIA forum as I think that the problem I am having lies with the NVIDIA graphics card/Video Card.



I have a Sony Vaio VGN-FZ21Z which has been working without any faults for 16 months. My warranty ran out four months ago. Last week, for no apparent reason the graphics began to get distorted.



This happens as soon as I turn on my laptop. Sometimes I see the Sony Vaio logo first then the graphics go awry. On other occasions it starts with the windows error recovery window asking if I want to proceed in safe mode or to start windows normally. I have tried both safe mode and the latter and the graphics are distorted in both modes.



Distorted graphics include zig-zags, vertical strips (pink and green!) and general fuzzy patterns, along with an altered resolution, showing massive text and icons.



I took some pics:



Image



and



Image



My login screen:



Image



As you can see from the above photo, the laptop is still fully operational and the only problem is with the graphics, although having said that, I am unable to use windows Movie Maker or Adobe Premiere due to the following error (I use Adobe Premier every day):



Windows Movie Maker cannot start because your video card does not support the level of hardware acceleration or hardware acceleration is not available.



I have tried updating the NVIDIA drivers, and it said that the software for my device is up to date. I have uninstalled and reinstalled the drivers but no joy. Now there is a yellow exclamation mark showing up next to NVIDIA drivers in the Device Manager. The device status reads:



Windows has stopped this device because it has reported problems. (Code 43)



I try to update but it still says the software is up to date. I have no NVIDIA control panel showing up in the overall control panel. That’s just disappeared… weird.



Lately, the graphics fuzziness starts and then my computer just turns to black before switching itself off. It has a tendancy to overheat and I can hear the fan working really hard, I hope it hasn’t fried the graphics card. I am not into gaming but I do use adobe premiere and dreamweaver programs which tend to work up the heat.



So I would like to ask if anyone has experienced this. Or if anyone has any advice on what my problem could be. I feel that my graphics card has burned out, it is built into the motherboard. I called the repair shop, they told me that it would cost £850 to get the motherboard replaced on this particular model and the best thing would be for them to repair it.



Spec:



• Core 2 Duo T7500 2.2 GHz - 15.4" TFTType: Card reader



• Supported Flash Memory Cards: SD Memory Card, Memory Stick, Memory Stick PRO, Memory Stick Duo



• Video

• Graphics Processor / Vendor: NVIDIA GeForce 8600M GS, NVIDIA GeForce 8400M GT



• Video Memory: 256 MB, 64 MB



• Total Available Graphics Memory: 1023 MB, 831 MB



• Audio

• Audio Output: Sound card



• Compliant Standards: Microsoft WSS 1.0/2.0, High Definition Audio



• Features: Sound Reality technology



• Audio Input: Microphone



• Notebook camera

• Camera Type: Integrated



• Sensor Resolution: 1.3 Megapixel



• Capture Resolutions: 1280 x 1024



• Input device(s)

• Type: Keyboard, touchpad



• Keyboard - Localization and Layout: UK QWERTY

#1
Posted 03/01/2009 07:56 PM   
Hello.

All 8x00M are faulty even if they first work because there's a big design problem with the underfill. So their lifetime is very short for a GPU.

Cleaning (removing dust inside cooling system) and cooling (add cooling fans under your laptop) and powermizing (check driver settings) will help and extend the lifetime of your GPU for a few days or months, but this will not repair a faulty chip. Underclocking may also help. Also check for BIOS updates...

Fact is, the lifetime of a 8x00M GPU is around 18 months, or less if you are a gamer or if your laptop is used several times each day, you'll just multiply the thermal cycles.

Nvidia told this to their shareholders:
[url="http://www.nvidia.com/object/io_1215037160521.html"]http://www.nvidia.com/object/io_1215037160521.html[/url]

And later they told this to their partners:
[url="http://vr-zone.com/articles/nvidia-s-solution-to-defective-gpus--buy-our-new-chips/6351.html?doc=6351"]http://vr-zone.com/articles/nvidia-s-solut...1.html?doc=6351[/url]

If you want to know why your GPU is dying, just read this:
[url="http://www.theinquirer.net/inquirer/news/703/1028703/nvidia-g84-g86-bad"]http://www.theinquirer.net/inquirer/news/7...dia-g84-g86-bad[/url]
[url="http://www.theinquirer.net/inquirer/news/378/1004378/why-nvidia-chips-defective"]http://www.theinquirer.net/inquirer/news/3...chips-defective[/url] (read also [url="http://www.theinquirer.net/gb/inquirer/news/2008/09/01/nvidia-should-defective-chips"]part 2[/url] and [url="http://www.theinquirer.net/gb/inquirer/news/2008/09/01/nv-should"]part 3[/url]).
People said TheInquirer is only publishing rumors but... how old is your GPU ?

Replacing a motherboard is very expensive... you may want to buy a an extended warranty, but check first your local law and consumer rights.

Apple extended their support for the same problems:
[url="http://www.macworld.co.uk/education/news/index.cfm?newsid=23121&pagtype=samechandate"]http://www.macworld.co.uk/education/news/i...pe=samechandate[/url]

HP notebooks have also this problem:
[url="http://www.dvorak.org/blog/2009/01/29/a-personal-tale-of-laptop-woes-hewlett-packard-and-nvidia-screwing-users/"]http://www.dvorak.org/blog/2009/01/29/a-pe...screwing-users/[/url]

Same is for Asus, Acer, Packard Bell...

So if your notebook is idle or only running office programs or web browsers, your GPU should not exceed 65°C. If you're gaming your GPU should not exceed 85-90°C. If you're above, expect your GPU is near the end.

Test your laptop with an external monitor, but your pictures are already showing your GPU is dead.

Good luck...
Hello.



All 8x00M are faulty even if they first work because there's a big design problem with the underfill. So their lifetime is very short for a GPU.



Cleaning (removing dust inside cooling system) and cooling (add cooling fans under your laptop) and powermizing (check driver settings) will help and extend the lifetime of your GPU for a few days or months, but this will not repair a faulty chip. Underclocking may also help. Also check for BIOS updates...



Fact is, the lifetime of a 8x00M GPU is around 18 months, or less if you are a gamer or if your laptop is used several times each day, you'll just multiply the thermal cycles.



Nvidia told this to their shareholders:

http://www.nvidia.com/object/io_1215037160521.html



And later they told this to their partners:

http://vr-zone.com/articles/nvidia-s-solut...1.html?doc=6351



If you want to know why your GPU is dying, just read this:

http://www.theinquirer.net/inquirer/news/7...dia-g84-g86-bad

http://www.theinquirer.net/inquirer/news/3...chips-defective (read also part 2 and part 3).

People said TheInquirer is only publishing rumors but... how old is your GPU ?



Replacing a motherboard is very expensive... you may want to buy a an extended warranty, but check first your local law and consumer rights.



Apple extended their support for the same problems:

http://www.macworld.co.uk/education/news/i...pe=samechandate



HP notebooks have also this problem:

http://www.dvorak.org/blog/2009/01/29/a-pe...screwing-users/



Same is for Asus, Acer, Packard Bell...



So if your notebook is idle or only running office programs or web browsers, your GPU should not exceed 65°C. If you're gaming your GPU should not exceed 85-90°C. If you're above, expect your GPU is near the end.



Test your laptop with an external monitor, but your pictures are already showing your GPU is dead.



Good luck...

#2
Posted 03/01/2009 08:26 PM   
[quote name='MdMax' post='512299' date='Mar 1 2009, 08:26 PM']Hello.

All 8x00M are faulty even if they first work because there's a big design problem with the underfill. So their lifetime is very short for a GPU.

Cleaning (removing dust inside cooling system) and cooling (add cooling fans under your laptop) and powermizing (check driver settings) will help and extend the lifetime of your GPU for a few days or months, but this will not repair a faulty chip. Underclocking may also help. Also check for BIOS updates...

Fact is, the lifetime of a 8x00M GPU is around 18 months, or less if you are a gamer or if your laptop is used several times each day, you'll just multiply the thermal cycles.

Nvidia told this to their shareholders:
[url="http://www.nvidia.com/object/io_1215037160521.html"]http://www.nvidia.com/object/io_1215037160521.html[/url]

And later they told this to their partners:
[url="http://vr-zone.com/articles/nvidia-s-solution-to-defective-gpus--buy-our-new-chips/6351.html?doc=6351"]http://vr-zone.com/articles/nvidia-s-solut...1.html?doc=6351[/url]

If you want to know why your GPU is dying, just read this:
[url="http://www.theinquirer.net/inquirer/news/703/1028703/nvidia-g84-g86-bad"]http://www.theinquirer.net/inquirer/news/7...dia-g84-g86-bad[/url]
[url="http://www.theinquirer.net/inquirer/news/378/1004378/why-nvidia-chips-defective"]http://www.theinquirer.net/inquirer/news/3...chips-defective[/url] (read also [url="http://www.theinquirer.net/gb/inquirer/news/2008/09/01/nvidia-should-defective-chips"]part 2[/url] and [url="http://www.theinquirer.net/gb/inquirer/news/2008/09/01/nv-should"]part 3[/url]).
People said TheInquirer is only publishing rumors but... how old is your GPU ?

Replacing a motherboard is very expensive... you may want to buy a an extended warranty, but check first your local law and consumer rights.

Apple extended their support for the same problems:
[url="http://www.macworld.co.uk/education/news/index.cfm?newsid=23121&pagtype=samechandate"]http://www.macworld.co.uk/education/news/i...pe=samechandate[/url]

HP notebooks have also this problem:
[url="http://www.dvorak.org/blog/2009/01/29/a-personal-tale-of-laptop-woes-hewlett-packard-and-nvidia-screwing-users/"]http://www.dvorak.org/blog/2009/01/29/a-pe...screwing-users/[/url]

Same is for Asus, Acer, Packard Bell...

So if your notebook is idle or only running office programs or web browsers, your GPU should not exceed 65°C. If you're gaming your GPU should not exceed 85-90°C. If you're above, expect your GPU is near the end.

Test your laptop with an external monitor, but your pictures are already showing your GPU is dead.

Good luck...[/quote]




Hello MdMax,

Thanks for your reply. I came across a few of those articles from general research but it hasn't really hit home until now and I am absolutely gutted and feel so ripped off! So whose responsibility is this do you think? Sony or NVIDIA? Has anyone been in the same situation and has anyone contacted them about this? I can't believe they can get away with this! This laptop cost me £1400 just over a year ago! And now I have to go out and buy another computer??!!

I haven't contacted Sony but I can just imagine the scenario; paying 50p a minute to talk to absolute morons who just want to get you off the phone and who have no interest in your plight. That's just my experience with corporate 'customer service'.

Do you think this laptop is beyond repair? Financially it's not worth replacing the motherboard, as I was quoted £850.00 for that, the guy said they could attempt to repair the fault in the motherboard - Does anyone know if this is possible or is the laptop scrap material now?

Any advice or wisdom would be much appreciated!!
[quote name='MdMax' post='512299' date='Mar 1 2009, 08:26 PM']Hello.



All 8x00M are faulty even if they first work because there's a big design problem with the underfill. So their lifetime is very short for a GPU.



Cleaning (removing dust inside cooling system) and cooling (add cooling fans under your laptop) and powermizing (check driver settings) will help and extend the lifetime of your GPU for a few days or months, but this will not repair a faulty chip. Underclocking may also help. Also check for BIOS updates...



Fact is, the lifetime of a 8x00M GPU is around 18 months, or less if you are a gamer or if your laptop is used several times each day, you'll just multiply the thermal cycles.



Nvidia told this to their shareholders:

http://www.nvidia.com/object/io_1215037160521.html



And later they told this to their partners:

http://vr-zone.com/articles/nvidia-s-solut...1.html?doc=6351



If you want to know why your GPU is dying, just read this:

http://www.theinquirer.net/inquirer/news/7...dia-g84-g86-bad

http://www.theinquirer.net/inquirer/news/3...chips-defective (read also part 2 and part 3).

People said TheInquirer is only publishing rumors but... how old is your GPU ?



Replacing a motherboard is very expensive... you may want to buy a an extended warranty, but check first your local law and consumer rights.



Apple extended their support for the same problems:

http://www.macworld.co.uk/education/news/i...pe=samechandate



HP notebooks have also this problem:

http://www.dvorak.org/blog/2009/01/29/a-pe...screwing-users/



Same is for Asus, Acer, Packard Bell...



So if your notebook is idle or only running office programs or web browsers, your GPU should not exceed 65°C. If you're gaming your GPU should not exceed 85-90°C. If you're above, expect your GPU is near the end.



Test your laptop with an external monitor, but your pictures are already showing your GPU is dead.



Good luck...









Hello MdMax,



Thanks for your reply. I came across a few of those articles from general research but it hasn't really hit home until now and I am absolutely gutted and feel so ripped off! So whose responsibility is this do you think? Sony or NVIDIA? Has anyone been in the same situation and has anyone contacted them about this? I can't believe they can get away with this! This laptop cost me £1400 just over a year ago! And now I have to go out and buy another computer??!!



I haven't contacted Sony but I can just imagine the scenario; paying 50p a minute to talk to absolute morons who just want to get you off the phone and who have no interest in your plight. That's just my experience with corporate 'customer service'.



Do you think this laptop is beyond repair? Financially it's not worth replacing the motherboard, as I was quoted £850.00 for that, the guy said they could attempt to repair the fault in the motherboard - Does anyone know if this is possible or is the laptop scrap material now?



Any advice or wisdom would be much appreciated!!

#3
Posted 03/02/2009 08:05 AM   
Have you tried plugging it into an external monitor? if you get same display on an external then it's definetely the card, but could be the lcd inverter or lcd screen too. if it's under warranty then contact Sony for a warranty repair. I know Asus have a 2 year global warranty, not sure how long Sony would give you though. :blink:
Have you tried plugging it into an external monitor? if you get same display on an external then it's definetely the card, but could be the lcd inverter or lcd screen too. if it's under warranty then contact Sony for a warranty repair. I know Asus have a 2 year global warranty, not sure how long Sony would give you though. :blink:

Windows 7 Ultimate 64bit
Thermaltake Armor case with Liquid Cooling System
Thermaltake Toughpower 750w PSU
Intel Q6600
Asus Stryker 2 Formula Mobo
8Gb DDR2 800 RAM ( with Geil EvoCyclone cooling fan system)
PNY GTX295 1792Mb DDR3 896bit GPU
150Gb SATA WD Raptor HDD @ 10,000rpm
2 x 750Gb Seagate SATA HDD
1 x 1Tb Maxtor HDD
22" LCD monitor + HDMi connected 50" plasma 1080p TV

#4
Posted 03/02/2009 11:33 AM   
[quote name='table' post='512501' date='Mar 2 2009, 02:05 AM']Hello MdMax,

Thanks for your reply. I came across a few of those articles from general research but it hasn't really hit home until now and I am absolutely gutted and feel so ripped off! So whose responsibility is this do you think? Sony or NVIDIA? Has anyone been in the same situation and has anyone contacted them about this? I can't believe they can get away with this! This laptop cost me £1400 just over a year ago! And now I have to go out and buy another computer??!!

I haven't contacted Sony but I can just imagine the scenario; paying 50p a minute to talk to absolute morons who just want to get you off the phone and who have no interest in your plight. That's just my experience with corporate 'customer service'.

Do you think this laptop is beyond repair? Financially it's not worth replacing the motherboard, as I was quoted £850.00 for that, the guy said they could attempt to repair the fault in the motherboard - Does anyone know if this is possible or is the laptop scrap material now?

Any advice or wisdom would be much appreciated!![/quote]
Most lap tops can not be repaired. Regardless of what goes wrong. All the parts except the ram and hard drive are hardwired(soldiered) to the motherboard. Thats why they only carry a one year warranty. The warranty's are the same all over the world 1 year.
I call a warranty. Manufacture confidence. They were confident it would last a year?

Don't scrape it. Recycle it. It has all kinds of bad trace elements in it. Like mercury, boron, arsenic. Ah huh, really bad for mother earth, and all living things...

caio
[quote name='table' post='512501' date='Mar 2 2009, 02:05 AM']Hello MdMax,



Thanks for your reply. I came across a few of those articles from general research but it hasn't really hit home until now and I am absolutely gutted and feel so ripped off! So whose responsibility is this do you think? Sony or NVIDIA? Has anyone been in the same situation and has anyone contacted them about this? I can't believe they can get away with this! This laptop cost me £1400 just over a year ago! And now I have to go out and buy another computer??!!



I haven't contacted Sony but I can just imagine the scenario; paying 50p a minute to talk to absolute morons who just want to get you off the phone and who have no interest in your plight. That's just my experience with corporate 'customer service'.



Do you think this laptop is beyond repair? Financially it's not worth replacing the motherboard, as I was quoted £850.00 for that, the guy said they could attempt to repair the fault in the motherboard - Does anyone know if this is possible or is the laptop scrap material now?



Any advice or wisdom would be much appreciated!!

Most lap tops can not be repaired. Regardless of what goes wrong. All the parts except the ram and hard drive are hardwired(soldiered) to the motherboard. Thats why they only carry a one year warranty. The warranty's are the same all over the world 1 year.

I call a warranty. Manufacture confidence. They were confident it would last a year?



Don't scrape it. Recycle it. It has all kinds of bad trace elements in it. Like mercury, boron, arsenic. Ah huh, really bad for mother earth, and all living things...



caio

Would you like SLI Support for your game?

nvidia.com_sli_request_form

Nvidia_SLI_Profile_Update#7_2011.03.01

#5
Posted 03/02/2009 10:48 PM   
[quote name='table' post='512501' date='Mar 2 2009, 12:05 AM']Hello MdMax,

Thanks for your reply. I came across a few of those articles from general research but it hasn't really hit home until now and I am absolutely gutted and feel so ripped off! So whose responsibility is this do you think? Sony or NVIDIA? Has anyone been in the same situation and has anyone contacted them about this? I can't believe they can get away with this! This laptop cost me £1400 just over a year ago! And now I have to go out and buy another computer??!!

I haven't contacted Sony but I can just imagine the scenario; paying 50p a minute to talk to absolute morons who just want to get you off the phone and who have no interest in your plight. That's just my experience with corporate 'customer service'.

Do you think this laptop is beyond repair? Financially it's not worth replacing the motherboard, as I was quoted £850.00 for that, the guy said they could attempt to repair the fault in the motherboard - Does anyone know if this is possible or is the laptop scrap material now?

Any advice or wisdom would be much appreciated!![/quote]

If your notebook GPU is affected by the bump-crack fault, then it's a manufacturing defect. And it's important to note that not all 8 series mobile GPUs are affected by the issue. Mobile GPUs affected by the defect will have a very short lifespan.

As to where to lay the blame, it's NVIDIA's fault. Which is why NVIDIA set aside $200M for the repair/replacement of defective units. If you believe that your notebook is affected by this issue, and based upon the provided picture, it does [b]not[/b] appear to be (or, at least, it's not causing the problem you see there), you will need to contact Sony for support. It will be up to Sony to determine if your notebook or notebook GPU should be replaced.

I would first attempt to use an external monitor, if the issue goes away then your LCD screen is faulty, not your GPU. If it persists with an external monitor, then your GPU probably needs to be replaced. The defect described earlier causes a complete failure of the GPU; it would prevent your notebook from successfully booting. Your picture seems to depict another, non-related defect.

[quote name='bobmillers123' post='512833' date='Mar 2 2009, 02:48 PM']Most lap tops can not be repaired. Regardless of what goes wrong. All the parts except the ram and hard drive are hardwired(soldiered) to the motherboard. Thats why they only carry a one year warranty. The warranty's are the same all over the world 1 year.
I call a warranty. Manufacture confidence. They were confident it would last a year?

Don't scrape it. Recycle it. It has all kinds of bad trace elements in it. Like mercury, boron, arsenic. Ah huh, really bad for mother earth, and all living things...

caio[/quote]

That's not all accurate. Notebook CPUs use plugs similar to desktop CPUs, notebook GPUs have their own ports, and can be replaced or upgraded unless it's an integrated GPU. Notebook wireless cards and antenna can also be replaced. It's been several years since everything was one soldered lump. As long as your notebook's motherboard is good, you can upgrade/repair just about everything, including the LCD screen. It's just a matter of finding the appropriate parts and careful use of a screwdriver (and voiding your warranty).


Amorphous
[quote name='table' post='512501' date='Mar 2 2009, 12:05 AM']Hello MdMax,



Thanks for your reply. I came across a few of those articles from general research but it hasn't really hit home until now and I am absolutely gutted and feel so ripped off! So whose responsibility is this do you think? Sony or NVIDIA? Has anyone been in the same situation and has anyone contacted them about this? I can't believe they can get away with this! This laptop cost me £1400 just over a year ago! And now I have to go out and buy another computer??!!



I haven't contacted Sony but I can just imagine the scenario; paying 50p a minute to talk to absolute morons who just want to get you off the phone and who have no interest in your plight. That's just my experience with corporate 'customer service'.



Do you think this laptop is beyond repair? Financially it's not worth replacing the motherboard, as I was quoted £850.00 for that, the guy said they could attempt to repair the fault in the motherboard - Does anyone know if this is possible or is the laptop scrap material now?



Any advice or wisdom would be much appreciated!!



If your notebook GPU is affected by the bump-crack fault, then it's a manufacturing defect. And it's important to note that not all 8 series mobile GPUs are affected by the issue. Mobile GPUs affected by the defect will have a very short lifespan.



As to where to lay the blame, it's NVIDIA's fault. Which is why NVIDIA set aside $200M for the repair/replacement of defective units. If you believe that your notebook is affected by this issue, and based upon the provided picture, it does not appear to be (or, at least, it's not causing the problem you see there), you will need to contact Sony for support. It will be up to Sony to determine if your notebook or notebook GPU should be replaced.



I would first attempt to use an external monitor, if the issue goes away then your LCD screen is faulty, not your GPU. If it persists with an external monitor, then your GPU probably needs to be replaced. The defect described earlier causes a complete failure of the GPU; it would prevent your notebook from successfully booting. Your picture seems to depict another, non-related defect.



[quote name='bobmillers123' post='512833' date='Mar 2 2009, 02:48 PM']Most lap tops can not be repaired. Regardless of what goes wrong. All the parts except the ram and hard drive are hardwired(soldiered) to the motherboard. Thats why they only carry a one year warranty. The warranty's are the same all over the world 1 year.

I call a warranty. Manufacture confidence. They were confident it would last a year?



Don't scrape it. Recycle it. It has all kinds of bad trace elements in it. Like mercury, boron, arsenic. Ah huh, really bad for mother earth, and all living things...



caio



That's not all accurate. Notebook CPUs use plugs similar to desktop CPUs, notebook GPUs have their own ports, and can be replaced or upgraded unless it's an integrated GPU. Notebook wireless cards and antenna can also be replaced. It's been several years since everything was one soldered lump. As long as your notebook's motherboard is good, you can upgrade/repair just about everything, including the LCD screen. It's just a matter of finding the appropriate parts and careful use of a screwdriver (and voiding your warranty).





Amorphous

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NVIDIA Focus Group Members receive free software and/or hardware from NVIDIA from time to time to facilitate

the evaluation of NVIDIA products. However, the opinions expressed are solely those of the members.

#6
Posted 03/02/2009 11:42 PM   
I strip and rebuild on average about 9 Asus laptops every night, there are a wide range of components in most laptops that can be replaced, in the GPU/Display department there is the lcd inverter, lcd screen and cables that can work loose or just stop working as well as the GPU chip/card, even clogged up fans and dry heat compound can all add to potential problems. If you try it on an external monitor then you will at least have more info for Sony one way or the other, but if under warranty get in touch with them and get a RMA number and send it off, I'd maybe even suggest playing dumb and just saying 'my graphics is the problem and you read about a problem with some graphics chips/cards being faulty, replace it under warranty please!' even if the symptom doesn't fit the recognised faulty gpu scenario, the worst that can happen is they say [b]no[/b] :blink:
I strip and rebuild on average about 9 Asus laptops every night, there are a wide range of components in most laptops that can be replaced, in the GPU/Display department there is the lcd inverter, lcd screen and cables that can work loose or just stop working as well as the GPU chip/card, even clogged up fans and dry heat compound can all add to potential problems. If you try it on an external monitor then you will at least have more info for Sony one way or the other, but if under warranty get in touch with them and get a RMA number and send it off, I'd maybe even suggest playing dumb and just saying 'my graphics is the problem and you read about a problem with some graphics chips/cards being faulty, replace it under warranty please!' even if the symptom doesn't fit the recognised faulty gpu scenario, the worst that can happen is they say no :blink:

Windows 7 Ultimate 64bit
Thermaltake Armor case with Liquid Cooling System
Thermaltake Toughpower 750w PSU
Intel Q6600
Asus Stryker 2 Formula Mobo
8Gb DDR2 800 RAM ( with Geil EvoCyclone cooling fan system)
PNY GTX295 1792Mb DDR3 896bit GPU
150Gb SATA WD Raptor HDD @ 10,000rpm
2 x 750Gb Seagate SATA HDD
1 x 1Tb Maxtor HDD
22" LCD monitor + HDMi connected 50" plasma 1080p TV

#7
Posted 03/03/2009 01:07 AM   
My warranty has expired, so I am on my own with this problem and decided to hand my laptop into a specialised Sony laptop repair shop.

They diagnosed the problem, they said that the overheating caused the graphics chip to come away from the motherboard. Using thermal paste, they soldered it back on again. The man showed me an array of laptops waiting to be fixed and there was a bunch of Sony Vaio's with the exact same problem! I requested that he fit a cooling unit as well so that it prevents it from happening again. Sony Vaio's are notorious for overheating, had I known this, I would have had the Cooling Unit put in a long time ago.

I was quoted £107 for getting the cooling unit put in and £150 for getting the graphics card/motherboard repaired.

If I get another 5 years out of it I will be happy, but I will never purchase a Sony Vaio again and I will always purchase a warranty, an extended warranty etc.

Lesson learned.
My warranty has expired, so I am on my own with this problem and decided to hand my laptop into a specialised Sony laptop repair shop.



They diagnosed the problem, they said that the overheating caused the graphics chip to come away from the motherboard. Using thermal paste, they soldered it back on again. The man showed me an array of laptops waiting to be fixed and there was a bunch of Sony Vaio's with the exact same problem! I requested that he fit a cooling unit as well so that it prevents it from happening again. Sony Vaio's are notorious for overheating, had I known this, I would have had the Cooling Unit put in a long time ago.



I was quoted £107 for getting the cooling unit put in and £150 for getting the graphics card/motherboard repaired.



If I get another 5 years out of it I will be happy, but I will never purchase a Sony Vaio again and I will always purchase a warranty, an extended warranty etc.



Lesson learned.

#8
Posted 03/03/2009 12:39 PM   
A little expensive but as long as it lasts you then that's the main thing. you can get cooling pads for laptops too, you just plug them into the USB and sit the laptop on it and it has fans etc to help with heat, only cost around £10 but worth it in the long run too. /thumbup.gif' class='bbc_emoticon' alt=':thumbup:' />
A little expensive but as long as it lasts you then that's the main thing. you can get cooling pads for laptops too, you just plug them into the USB and sit the laptop on it and it has fans etc to help with heat, only cost around £10 but worth it in the long run too. /thumbup.gif' class='bbc_emoticon' alt=':thumbup:' />

Windows 7 Ultimate 64bit
Thermaltake Armor case with Liquid Cooling System
Thermaltake Toughpower 750w PSU
Intel Q6600
Asus Stryker 2 Formula Mobo
8Gb DDR2 800 RAM ( with Geil EvoCyclone cooling fan system)
PNY GTX295 1792Mb DDR3 896bit GPU
150Gb SATA WD Raptor HDD @ 10,000rpm
2 x 750Gb Seagate SATA HDD
1 x 1Tb Maxtor HDD
22" LCD monitor + HDMi connected 50" plasma 1080p TV

#9
Posted 03/03/2009 12:47 PM   
[quote name='snowcrashuk' post='513060' date='Mar 3 2009, 12:47 PM']A little expensive but as long as it lasts you then that's the main thing. you can get cooling pads for laptops too, you just plug them into the USB and sit the laptop on it and it has fans etc to help with heat, only cost around £10 but worth it in the long run too. /thumbup.gif' class='bbc_emoticon' alt=':thumbup:' />[/quote]

Its London, everything is expensive here! /thumbsdown.gif' class='bbc_emoticon' alt=':thumbsdown:' />
[quote name='snowcrashuk' post='513060' date='Mar 3 2009, 12:47 PM']A little expensive but as long as it lasts you then that's the main thing. you can get cooling pads for laptops too, you just plug them into the USB and sit the laptop on it and it has fans etc to help with heat, only cost around £10 but worth it in the long run too. /thumbup.gif' class='bbc_emoticon' alt=':thumbup:' />



Its London, everything is expensive here! /thumbsdown.gif' class='bbc_emoticon' alt=':thumbsdown:' />

#10
Posted 03/03/2009 01:17 PM   
Hi everyone,

Just a quick email to let you know that I got my laptop back and am very happy with the result. It cost a total of £127 and that included the repair, heatsink and fan! (even though I was quoted a lot more for it over the phone, I think he misunderstood the situation when I called him up). I notice that the fan is a lot quieter and cooler. I am really happy with the result and if anyone is in London and has the same problem, I can highly recommend this repair shop. Just message me for details.

Thanks to all for your help and comments. Hopefully I won't be back!!!! :blink:
Hi everyone,



Just a quick email to let you know that I got my laptop back and am very happy with the result. It cost a total of £127 and that included the repair, heatsink and fan! (even though I was quoted a lot more for it over the phone, I think he misunderstood the situation when I called him up). I notice that the fan is a lot quieter and cooler. I am really happy with the result and if anyone is in London and has the same problem, I can highly recommend this repair shop. Just message me for details.



Thanks to all for your help and comments. Hopefully I won't be back!!!! :blink:

#11
Posted 03/03/2009 06:42 PM   
Hello Again Everyone!

I am receiving a lot of messages about the Repair Shop i went to in London, mostly from people who are looking for the name and address of the place, so I thought I'd post it on here.

I went to a place called Creative IT. It is off Old Kent Road, on Willow Street.

Their website is as follows:

[url="http://www.creativeit.tv"]http://www.creativeit.tv[/url]

...and you will find all their details on there. Mine is still working fine without any problems, so I recommend these guys.

Best of luck.
Hello Again Everyone!



I am receiving a lot of messages about the Repair Shop i went to in London, mostly from people who are looking for the name and address of the place, so I thought I'd post it on here.



I went to a place called Creative IT. It is off Old Kent Road, on Willow Street.



Their website is as follows:



http://www.creativeit.tv



...and you will find all their details on there. Mine is still working fine without any problems, so I recommend these guys.



Best of luck.

#12
Posted 03/23/2009 03:52 PM   
Hi,

I got the same problem with my vodeo card.
My PC is Sony FZ71, with GF 8400M GT, purchased in Oct, 2007.
Sony asked for more than 300 USD, to replace it.

As I know Dell and HP would extend the warantty. Maybe Sony doesn't care its markets.......



[quote name='table' post='512288' date='Mar 2 2009, 04:56 AM']Hello Everyone,
This is my first post. I chose to post this in the NVIDIA forum as I think that the problem I am having lies with the NVIDIA graphics card/Video Card.

I have a Sony Vaio VGN-FZ21Z which has been working without any faults for 16 months. My warranty ran out four months ago. Last week, for no apparent reason the graphics began to get distorted.

This happens as soon as I turn on my laptop. Sometimes I see the Sony Vaio logo first then the graphics go awry. On other occasions it starts with the windows error recovery window asking if I want to proceed in safe mode or to start windows normally. I have tried both safe mode and the latter and the graphics are distorted in both modes.

Distorted graphics include zig-zags, vertical strips (pink and green!) and general fuzzy patterns, along with an altered resolution, showing massive text and icons.

I took some pics:

[img]http://i133.photobucket.com/albums/q41/taytos/GreenDisplay.jpg[/img]

and

[img]http://i133.photobucket.com/albums/q41/taytos/DSC02618.jpg[/img]

My login screen:

[img]http://i133.photobucket.com/albums/q41/taytos/Mountain.jpg[/img]

As you can see from the above photo, the laptop is still fully operational and the only problem is with the graphics, although having said that, I am unable to use windows Movie Maker or Adobe Premiere due to the following error (I use Adobe Premier every day):

[i]Windows Movie Maker cannot start because your video card does not support the level of hardware acceleration or hardware acceleration is not available.[/i]

I have tried updating the NVIDIA drivers, and it said that the software for my device is up to date. I have uninstalled and reinstalled the drivers but no joy. Now there is a yellow exclamation mark showing up next to NVIDIA drivers in the Device Manager. The device status reads:

[i]Windows has stopped this device because it has reported problems. (Code 43)[/i]

I try to update but it still says the software is up to date. I have no NVIDIA control panel showing up in the overall control panel. That’s just disappeared… weird.

Lately, the graphics fuzziness starts and then my computer just turns to black before switching itself off. It has a tendancy to overheat and I can hear the fan working really hard, I hope it hasn’t fried the graphics card. I am not into gaming but I do use adobe premiere and dreamweaver programs which tend to work up the heat.

So I would like to ask if anyone has experienced this. Or if anyone has any advice on what my problem could be. I feel that my graphics card has burned out, it is built into the motherboard. I called the repair shop, they told me that it would cost £850 to get the motherboard replaced on this particular model and the best thing would be for them to repair it.

Spec:

• Core 2 Duo T7500 2.2 GHz - 15.4" TFTType: Card reader

• Supported Flash Memory Cards: SD Memory Card, Memory Stick, Memory Stick PRO, Memory Stick Duo

• Video
• Graphics Processor / Vendor: NVIDIA GeForce 8600M GS, NVIDIA GeForce 8400M GT

• Video Memory: 256 MB, 64 MB

• Total Available Graphics Memory: 1023 MB, 831 MB

• Audio
• Audio Output: Sound card

• Compliant Standards: Microsoft WSS 1.0/2.0, High Definition Audio

• Features: Sound Reality technology

• Audio Input: Microphone

• Notebook camera
• Camera Type: Integrated

• Sensor Resolution: 1.3 Megapixel

• Capture Resolutions: 1280 x 1024

• Input device(s)
• Type: Keyboard, touchpad

• Keyboard - Localization and Layout: UK QWERTY[/quote]
Hi,



I got the same problem with my vodeo card.

My PC is Sony FZ71, with GF 8400M GT, purchased in Oct, 2007.

Sony asked for more than 300 USD, to replace it.



As I know Dell and HP would extend the warantty. Maybe Sony doesn't care its markets.......







[quote name='table' post='512288' date='Mar 2 2009, 04:56 AM']Hello Everyone,

This is my first post. I chose to post this in the NVIDIA forum as I think that the problem I am having lies with the NVIDIA graphics card/Video Card.



I have a Sony Vaio VGN-FZ21Z which has been working without any faults for 16 months. My warranty ran out four months ago. Last week, for no apparent reason the graphics began to get distorted.



This happens as soon as I turn on my laptop. Sometimes I see the Sony Vaio logo first then the graphics go awry. On other occasions it starts with the windows error recovery window asking if I want to proceed in safe mode or to start windows normally. I have tried both safe mode and the latter and the graphics are distorted in both modes.



Distorted graphics include zig-zags, vertical strips (pink and green!) and general fuzzy patterns, along with an altered resolution, showing massive text and icons.



I took some pics:



Image



and



Image



My login screen:



Image



As you can see from the above photo, the laptop is still fully operational and the only problem is with the graphics, although having said that, I am unable to use windows Movie Maker or Adobe Premiere due to the following error (I use Adobe Premier every day):



Windows Movie Maker cannot start because your video card does not support the level of hardware acceleration or hardware acceleration is not available.



I have tried updating the NVIDIA drivers, and it said that the software for my device is up to date. I have uninstalled and reinstalled the drivers but no joy. Now there is a yellow exclamation mark showing up next to NVIDIA drivers in the Device Manager. The device status reads:



Windows has stopped this device because it has reported problems. (Code 43)



I try to update but it still says the software is up to date. I have no NVIDIA control panel showing up in the overall control panel. That’s just disappeared… weird.



Lately, the graphics fuzziness starts and then my computer just turns to black before switching itself off. It has a tendancy to overheat and I can hear the fan working really hard, I hope it hasn’t fried the graphics card. I am not into gaming but I do use adobe premiere and dreamweaver programs which tend to work up the heat.



So I would like to ask if anyone has experienced this. Or if anyone has any advice on what my problem could be. I feel that my graphics card has burned out, it is built into the motherboard. I called the repair shop, they told me that it would cost £850 to get the motherboard replaced on this particular model and the best thing would be for them to repair it.



Spec:



• Core 2 Duo T7500 2.2 GHz - 15.4" TFTType: Card reader



• Supported Flash Memory Cards: SD Memory Card, Memory Stick, Memory Stick PRO, Memory Stick Duo



• Video

• Graphics Processor / Vendor: NVIDIA GeForce 8600M GS, NVIDIA GeForce 8400M GT



• Video Memory: 256 MB, 64 MB



• Total Available Graphics Memory: 1023 MB, 831 MB



• Audio

• Audio Output: Sound card



• Compliant Standards: Microsoft WSS 1.0/2.0, High Definition Audio



• Features: Sound Reality technology



• Audio Input: Microphone



• Notebook camera

• Camera Type: Integrated



• Sensor Resolution: 1.3 Megapixel



• Capture Resolutions: 1280 x 1024



• Input device(s)

• Type: Keyboard, touchpad



• Keyboard - Localization and Layout: UK QWERTY

#13
Posted 06/17/2009 01:17 PM   
Hi there guys,

this is my first post on these forums and i joined because i too am experiencing the very same problem with my Packard Bell Notebook (Model: MB88). once the dirver is installed for the GeForce 8600M GS Video component my laptop begins to crash and fail to boot uncontrollably during times of use (i.e. watching videos etc etc)....However by uninstalling the driver and rebooting then declining all of vista's attempts to install the Nvidia driver vista decides to use the standard VGA adapter, this seems to do the job (no crashing) but my laptop isnt really up to doing much any more (i.e. its a bit useless)

anyway not sure if this has been said before as im not a fan of reading the whole topic (sorry if it has) but if this helps anyone then great but i would also like a bit of help getting my laptop to run with the driver the manufacurers intended it to run with
Hi there guys,



this is my first post on these forums and i joined because i too am experiencing the very same problem with my Packard Bell Notebook (Model: MB88). once the dirver is installed for the GeForce 8600M GS Video component my laptop begins to crash and fail to boot uncontrollably during times of use (i.e. watching videos etc etc)....However by uninstalling the driver and rebooting then declining all of vista's attempts to install the Nvidia driver vista decides to use the standard VGA adapter, this seems to do the job (no crashing) but my laptop isnt really up to doing much any more (i.e. its a bit useless)



anyway not sure if this has been said before as im not a fan of reading the whole topic (sorry if it has) but if this helps anyone then great but i would also like a bit of help getting my laptop to run with the driver the manufacurers intended it to run with

#14
Posted 06/17/2009 10:48 PM   
I have the same laptop as Table AND the same problem! I have a SONY Vaio FZ-260E. I started to get that display problem and the same error code for the NVIDIA Graphics Card early in 2008. I brought it to a repair shop the first time, and it came back with no problems, but the display problems were gone (the colorful stripes, zigzags, pixelation, etc). It came back again twice, but the third time, my Dad opened up my laptop and re-soldered something and it went away again. So I'm saying that IT COULD be lose soldering, but now it's come back again (4th time, and it's a hot summer too) so I'm not sure... It could be heat related, because whenever I have this problem, my laptop gets hot. I've tried to update the drivers, it won't work. I got my laptop in November07 and I hope it'd last so I can use it in college... but I don't know =| It works fine in Safe Mode though, and I heard that the Graphics Adapter doesn't kick in till the Vista Welcome screen, so it might be a hardware problem. Let's just hope for the best, but if anyone has any other suggestions, I'd gladly take them. Other than that I'll ask my Dad to open up my laptop again xD I never bought a warranty for my laptop though, that's what sucks, but if I do end up having to buy a new laptop, I AM NOT GETTING SONY. HP or Apple sounds more reliable :D
I have the same laptop as Table AND the same problem! I have a SONY Vaio FZ-260E. I started to get that display problem and the same error code for the NVIDIA Graphics Card early in 2008. I brought it to a repair shop the first time, and it came back with no problems, but the display problems were gone (the colorful stripes, zigzags, pixelation, etc). It came back again twice, but the third time, my Dad opened up my laptop and re-soldered something and it went away again. So I'm saying that IT COULD be lose soldering, but now it's come back again (4th time, and it's a hot summer too) so I'm not sure... It could be heat related, because whenever I have this problem, my laptop gets hot. I've tried to update the drivers, it won't work. I got my laptop in November07 and I hope it'd last so I can use it in college... but I don't know =| It works fine in Safe Mode though, and I heard that the Graphics Adapter doesn't kick in till the Vista Welcome screen, so it might be a hardware problem. Let's just hope for the best, but if anyone has any other suggestions, I'd gladly take them. Other than that I'll ask my Dad to open up my laptop again xD I never bought a warranty for my laptop though, that's what sucks, but if I do end up having to buy a new laptop, I AM NOT GETTING SONY. HP or Apple sounds more reliable :D

#15
Posted 06/30/2009 12:13 AM   
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