What to do with an out of warranty dead GTX 980ti
I have a GTX 980ti that quit working. When it is installed, the computer fans do not even spin, but if I remove the graphics card, my pc runs fine. Since it is out of warranty, is there anything I can try to get it working again?
I have a GTX 980ti that quit working. When it is installed, the computer fans do not even spin, but if I remove the graphics card, my pc runs fine.

Since it is out of warranty, is there anything I can try to get it working again?

#1
Posted 10/07/2017 11:46 AM   
check your power supply output.
check your power supply output.



In Memory of Chris "ChrisRay" Arthington, 1982-2010

Specs:
CPU:Intel Xeon x5690 @ 4.2Ghz, Mainboard:Asus Rampage III Extreme, Memory:48GB Corsair Vengeance LP 1600
Video:EVGA Geforce GTX 1080 Founders Edition, NVidia Geforce GTX 1060 Founders Edition
Monitor:ROG PG279Q, BenQ BL2211, Sound:Creative XFI Titanium Fatal1ty Pro
SDD:Crucial MX300 275, Crucial MX300 525, Crucial MX200 250
HDD:500GB Spinpoint F3, 1TB WD Black, 2TB WD Red, 1TB WD Black
Case:NZXT Phantom 820, PSU:Seasonic X-850, OS:Windows 7 SP1
Cooler: ThermalRight Silver Arrow IB-E Extreme

WIP:
CPU:Intel Xeon x5660, Mainboard:Asus Rampage II Gene, Memory:16GB Corsair Vengeance 1600 LP
Video:EVGA Geforce GTX 680+ 4GB, Palit Geforce GTX 550ti
Monitor:Pending, Sound:Pending
SDD:Pending
HDD:Pending
Case:NZXT Guardian 921RB, PSU:Corsair 620HX, OS:Windows 7 SP1
Cooler: ThermalRight True Spirit 120M

#2
Posted 10/07/2017 11:54 AM   
for the 6 pin, in pin order 12.18, 12.18, 12.18, Gnd, Gnd, Gnd For 8 pin (actually 6 pin + 2) 12.18, 12.18, 12.18, Gnd, Gnd, Gnd, Gnd, Gnd so, they all seem to match the pinout I found, sensors are ringing out as GND
for the 6 pin, in pin order
12.18, 12.18, 12.18, Gnd, Gnd, Gnd

For 8 pin (actually 6 pin + 2)
12.18, 12.18, 12.18, Gnd, Gnd, Gnd, Gnd, Gnd

so, they all seem to match the pinout I found, sensors are ringing out as GND

#3
Posted 10/07/2017 01:29 PM   
Rules out power sag. Are you familiar with baking?
Rules out power sag.

Are you familiar with baking?



In Memory of Chris "ChrisRay" Arthington, 1982-2010

Specs:
CPU:Intel Xeon x5690 @ 4.2Ghz, Mainboard:Asus Rampage III Extreme, Memory:48GB Corsair Vengeance LP 1600
Video:EVGA Geforce GTX 1080 Founders Edition, NVidia Geforce GTX 1060 Founders Edition
Monitor:ROG PG279Q, BenQ BL2211, Sound:Creative XFI Titanium Fatal1ty Pro
SDD:Crucial MX300 275, Crucial MX300 525, Crucial MX200 250
HDD:500GB Spinpoint F3, 1TB WD Black, 2TB WD Red, 1TB WD Black
Case:NZXT Phantom 820, PSU:Seasonic X-850, OS:Windows 7 SP1
Cooler: ThermalRight Silver Arrow IB-E Extreme

WIP:
CPU:Intel Xeon x5660, Mainboard:Asus Rampage II Gene, Memory:16GB Corsair Vengeance 1600 LP
Video:EVGA Geforce GTX 680+ 4GB, Palit Geforce GTX 550ti
Monitor:Pending, Sound:Pending
SDD:Pending
HDD:Pending
Case:NZXT Guardian 921RB, PSU:Corsair 620HX, OS:Windows 7 SP1
Cooler: ThermalRight True Spirit 120M

#4
Posted 10/07/2017 03:55 PM   
[quote="briturner"]for the 6 pin, in pin order 12.18, 12.18, 12.18, Gnd, Gnd, Gnd For 8 pin (actually 6 pin + 2) 12.18, 12.18, 12.18, Gnd, Gnd, Gnd, Gnd, Gnd so, they all seem to match the pinout I found, sensors are ringing out as GND[quote="Sora"]Rules out power sag. Are you familiar with baking?[/quote][/quote] Unless this was tested @ idle or without the card installed...WE would also need to see the readings @ the PCI-e slot as well (especially since you state there is no fan activity). Actually in order to verify this we would have to see oscilloscope readings (not via software nor volt meter) to ensure output stability. What is the make, model#, and "age" of the PSU? Honestly it sounds like either ... a: Power supply failure b: Direct short either at the pci-e slot or the card itself "IF" you are able to dissemble the card down to it's PCB and take "high-res" pictures of both the front and back of the PCB...we could check for any visual anomalies.
briturner said:for the 6 pin, in pin order
12.18, 12.18, 12.18, Gnd, Gnd, Gnd

For 8 pin (actually 6 pin + 2)
12.18, 12.18, 12.18, Gnd, Gnd, Gnd, Gnd, Gnd

so, they all seem to match the pinout I found, sensors are ringing out as GND
Sora said:Rules out power sag.

Are you familiar with baking?

Unless this was tested @ idle or without the card installed...WE would also need to see the readings @ the PCI-e slot as well (especially since you state there is no fan activity).
Actually in order to verify this we would have to see oscilloscope readings (not via software nor volt meter) to ensure output stability.

What is the make, model#, and "age" of the PSU?

Honestly it sounds like either ...
a: Power supply failure
b: Direct short either at the pci-e slot or the card itself

"IF" you are able to dissemble the card down to it's PCB and take "high-res" pictures of both the front and back of the PCB...we could check for any visual anomalies.

Facebook PC parts Trade/Sales page

Help fight Cancer, Diabetes, Neuro-degenerative, and other disease's while you sleep!

MS-Physics (Thermal Dynamics)/BA-IT/BS-Electronic Engineering
Asus,HP/CQ,MSI,Toshiba mobile service center

My main rig:
OS- Win8.1 x64
CPU- i7-4790k @ 4.8Ghz 1.289v (Turbo OFF) Liquid Cooled
RAM-16GB TEAM Xtreme DDR3 @ 2400Mhz (9-12-11-30)1.625v
Motherboard- Gigabyte Z97X Gamer GT
Main Graphics- 2-way SLI EVGA GTX1070
Power Supply- Corsair RM-1000i
3X Surround Samsung 27" (7680 x 1440p)

Radio Server/ Scientific Simulator
CPU1- Xeon X5650 @ 3.2Ghz (locked)
CPU2- Xeon X5650 @ 3.2Ghz (locked)
Motherboard- Asus Z8PE-D12X
RAM- G-Skill RipJaws 24Gb (6x4Gb) DDR3 @ 1600Mhz Cas8
Graphics- GTX780 + GTX560
HDDs- WD RED 3TB (3x3TB) Raid 0= 9TB +1 3Tb back up
PSU- Corsair CX750M
Monitor- 768p Dell P.O.S

STILL working Nvidia GPUs-FX5200,FX5700,6800GT,7900GT(x2),8800GTS(x2),9800GTX,GTX275(x2),GTX285(x2),GTX295(x2),GTX470(x3),GTX480,GTX660ti(x3)GTX770(x3)HWbot Overclocking results

OVERCLOCKING LEAGUE RANKING
Worldwide: #1771 out of 51912
Extreme League: #1255 out of 2826
National: #213 of 20048 in United States
Team: #70 of 3166 in Overclock.net

#5
Posted 10/07/2017 09:25 PM   
Well, my power supply is a 500W HP 849655-003 that is around 15 or 16 months old, same age as the GTX 980ti. I do have an oscilloscope someplace, but I will need to dig it up, or borrow one from work. Also, since the card is past its warranty date, I can open if needed.
Well, my power supply is a 500W HP 849655-003 that is around 15 or 16 months old, same age as the GTX 980ti.

I do have an oscilloscope someplace, but I will need to dig it up, or borrow one from work.

Also, since the card is past its warranty date, I can open if needed.

#6
Posted 10/07/2017 10:38 PM   
[quote]my power supply is a 500W HP 849655-003[/quote] Whoa! I would try swapping that unit out first... A quad rail [u]Delta[/u] unit could DEFINITELY cause issues. Nvidia recommends a "minimum" of 600w with a 12V+ rail output of [u]42 Amps[/u] or greater and 2x 6pin outputs for use with their "reference" series along side of a low-power (95w or less) LGA1150 CPU. Non-reference cards or higher draw systems may require additional amperage. When you put the oscilloscope on that unit (with the PC @ load) you [u]WILL[/u] notice it's erratic voltage pattern which should never be placed anywhere near a semi-modern mid-high range GPU (nor PC for that matter). If your 970 "is" dead... it was most likely caused by this PSU. Put it this way.... We have a stack of them here @ the shop which we alternate/swap out for powering a 12V cigarette lighter ;) The PSU is [b]BY FAR[/b] the [b]MOST IMPORTANT COMPONENT[/b] within your system and should be treated as such. A Poor quality/cheap/low-end power supply can cause physical damage to your system. Therefore; this component should [b]NEVER[/b] be skimped on. Not all power supplies are created equal. A unit "advertised" for a 1Kw output does not necessarily mean that the unit can output that power to any "usable" source/ rail. Low-quality units will advertise the maximum output in the form of "combining" (adding up) the 3v, 5v, and 12+ "maximum short burst" rail output. This; while higher-end units will rate their PSU's output based on it's "true" (sustainable) 12V+ (usable) output. This is where a "good" manufacturer comes into play. Known "quality" manufacturers are: -EVGA -Corsair -Cooler Master -Seasonic (will require higher wattage rating and amperage output [u]if multi-rail[/u]) -BeQuiet! (will require higher wattage rating and amperage output [u]if multi-rail[/u]) -Thermaltake ("Tough-power" series only) -XfX -Fractal -BitFenix -Antec ("High Current" series only) -Enermaxx Just be sure to stay clear of the following: -Logisys -Diablotek -Delta -Life -AcBell -Dell -Antec (Earthwatts series) -HEC -FSP (Blue series) -Thermaltake (TR2 "Bronze" and Smart series) -Rosewill -iStar -SuperMicro -To-Power/Top Power/ Hi-Power -Aerocool -Pulse -Athena -Ark Tech -Altronix -Chenbro -Chief (Chief Tech/Chieftek) -Delta -Dynalok/Dyna Power -Ebuy World -EcoMaster -FirePower -Agiler -Gateway -Raidmax -LiteOn -InWin -Win10 -Xion *Note: "TDP" is not a representation of a chip's power consumption. Rather it is a term used to represent power "loss" in the form of thermal output. This stat is then "added" to the chip's actual power consumption which varies based on its thermal output. (A basic property of silicon is that the hotter the chip gets, the more power it consumes.) ie: A chip rated @ 95w TDP will require cooling capable of removing a "minimum" of 95w of thermal energy at it's OEM clocks/voltage. "Most" CPUs in this TDP range consume approx 100-150w of "actual" power...that is then "added" to it's TDP which increases it's value to the 195w-245w range (average temp of 50*C + motherboard). "Bang for the buck" awards go to: -EVGA 750 BQ @ $79 -Corsair CX750m @ $79 -EVGA 700 B1 100-B1-0700-K1 @ $74.99 ($59.99 after MIR) -SeaSonic SSR-650RM @ $79.90 -Seasonic FOCUS Plus Series SSR-650FX @ $89.99 -Fractal Design Integra M 750W @ $89.99 The unit may have worked at first but has since degraded to the point of potentially harming the system. For more information on PSU degradation please see [url=https://forums.geforce.com/default/topic/1016566/chipset-compatibility/?offset=6#5178427]THIS[/url] thread here.
my power supply is a 500W HP 849655-003
Whoa!
I would try swapping that unit out first...
A quad rail Delta unit could DEFINITELY cause issues.
Nvidia recommends a "minimum" of 600w with a 12V+ rail output of 42 Amps or greater and 2x 6pin outputs for use with their "reference" series along side of a low-power (95w or less) LGA1150 CPU. Non-reference cards or higher draw systems may require additional amperage.

When you put the oscilloscope on that unit (with the PC @ load) you WILL notice it's erratic voltage pattern which should never be placed anywhere near a semi-modern mid-high range GPU (nor PC for that matter). If your 970 "is" dead... it was most likely caused by this PSU.
Put it this way....
We have a stack of them here @ the shop which we alternate/swap out for powering a 12V cigarette lighter ;)

The PSU is BY FAR the MOST IMPORTANT COMPONENT within your system and should be treated as such. A Poor quality/cheap/low-end power supply can cause physical damage to your system. Therefore; this component should NEVER be skimped on.


Not all power supplies are created equal.
A unit "advertised" for a 1Kw output does not necessarily mean that the unit can output that power to any "usable" source/ rail. Low-quality units will advertise the maximum output in the form of "combining" (adding up) the 3v, 5v, and 12+ "maximum short burst" rail output. This; while higher-end units will rate their PSU's output based on it's "true" (sustainable) 12V+ (usable) output.
This is where a "good" manufacturer comes into play.

Known "quality" manufacturers are:
-EVGA
-Corsair
-Cooler Master
-Seasonic (will require higher wattage rating and amperage output if multi-rail)
-BeQuiet! (will require higher wattage rating and amperage output if multi-rail)
-Thermaltake ("Tough-power" series only)
-XfX
-Fractal
-BitFenix
-Antec ("High Current" series only)
-Enermaxx



Just be sure to stay clear of the following:
-Logisys
-Diablotek
-Delta
-Life
-AcBell
-Dell
-Antec (Earthwatts series)
-HEC
-FSP (Blue series)
-Thermaltake (TR2 "Bronze" and Smart series)
-Rosewill
-iStar
-SuperMicro
-To-Power/Top Power/ Hi-Power
-Aerocool
-Pulse
-Athena
-Ark Tech
-Altronix
-Chenbro
-Chief (Chief Tech/Chieftek)
-Delta
-Dynalok/Dyna Power
-Ebuy World
-EcoMaster
-FirePower
-Agiler
-Gateway
-Raidmax
-LiteOn
-InWin
-Win10
-Xion

*Note:
"TDP" is not a representation of a chip's power consumption.
Rather it is a term used to represent power "loss" in the form of thermal output. This stat is then "added" to the chip's actual power consumption which varies based on its thermal output.
(A basic property of silicon is that the hotter the chip gets, the more power it consumes.)
ie: A chip rated @ 95w TDP will require cooling capable of removing a "minimum" of 95w of thermal energy at it's OEM clocks/voltage. "Most" CPUs in this TDP range consume approx 100-150w of "actual" power...that is then "added" to it's TDP which increases it's value to the 195w-245w range (average temp of 50*C + motherboard).

"Bang for the buck" awards go to:
-EVGA 750 BQ @ $79
-Corsair CX750m @ $79
-EVGA 700 B1 100-B1-0700-K1 @ $74.99 ($59.99 after MIR)
-SeaSonic SSR-650RM @ $79.90
-Seasonic FOCUS Plus Series SSR-650FX @ $89.99
-Fractal Design Integra M 750W @ $89.99

The unit may have worked at first but has since degraded to the point of potentially harming the system.
For more information on PSU degradation please see THIS thread here.

Facebook PC parts Trade/Sales page

Help fight Cancer, Diabetes, Neuro-degenerative, and other disease's while you sleep!

MS-Physics (Thermal Dynamics)/BA-IT/BS-Electronic Engineering
Asus,HP/CQ,MSI,Toshiba mobile service center

My main rig:
OS- Win8.1 x64
CPU- i7-4790k @ 4.8Ghz 1.289v (Turbo OFF) Liquid Cooled
RAM-16GB TEAM Xtreme DDR3 @ 2400Mhz (9-12-11-30)1.625v
Motherboard- Gigabyte Z97X Gamer GT
Main Graphics- 2-way SLI EVGA GTX1070
Power Supply- Corsair RM-1000i
3X Surround Samsung 27" (7680 x 1440p)

Radio Server/ Scientific Simulator
CPU1- Xeon X5650 @ 3.2Ghz (locked)
CPU2- Xeon X5650 @ 3.2Ghz (locked)
Motherboard- Asus Z8PE-D12X
RAM- G-Skill RipJaws 24Gb (6x4Gb) DDR3 @ 1600Mhz Cas8
Graphics- GTX780 + GTX560
HDDs- WD RED 3TB (3x3TB) Raid 0= 9TB +1 3Tb back up
PSU- Corsair CX750M
Monitor- 768p Dell P.O.S

STILL working Nvidia GPUs-FX5200,FX5700,6800GT,7900GT(x2),8800GTS(x2),9800GTX,GTX275(x2),GTX285(x2),GTX295(x2),GTX470(x3),GTX480,GTX660ti(x3)GTX770(x3)HWbot Overclocking results

OVERCLOCKING LEAGUE RANKING
Worldwide: #1771 out of 51912
Extreme League: #1255 out of 2826
National: #213 of 20048 in United States
Team: #70 of 3166 in Overclock.net

#7
Posted 10/08/2017 10:58 AM   
Thanks for the info on power supplies. I purchased this computer as a completed system, as compared to my previous computer that was built from scratch. I do not have another system to test the card in at the moment, but I was thinking of building a new one from scratch. I can get the items, including a decent power supply, but no graphics card. If my 980ti works, then use it. if not, purchase a card.
Thanks for the info on power supplies.

I purchased this computer as a completed system, as compared to my previous computer that was built from scratch.

I do not have another system to test the card in at the moment, but I was thinking of building a new one from scratch. I can get the items, including a decent power supply, but no graphics card. If my 980ti works, then use it. if not, purchase a card.

#8
Posted 10/08/2017 11:58 AM   
Ok; so the 980ti was added to the system post production... I HIGHLY doubt HP (nor any other manufacturer) would install a 980ti in conjunction with a quad-rail 500w PSU. ;) Replace the PSU first...then move on to upgrading/replacing components
Ok; so the 980ti was added to the system post production...
I HIGHLY doubt HP (nor any other manufacturer) would install a 980ti in conjunction with a quad-rail 500w PSU. ;)

Replace the PSU first...then move on to upgrading/replacing components

Facebook PC parts Trade/Sales page

Help fight Cancer, Diabetes, Neuro-degenerative, and other disease's while you sleep!

MS-Physics (Thermal Dynamics)/BA-IT/BS-Electronic Engineering
Asus,HP/CQ,MSI,Toshiba mobile service center

My main rig:
OS- Win8.1 x64
CPU- i7-4790k @ 4.8Ghz 1.289v (Turbo OFF) Liquid Cooled
RAM-16GB TEAM Xtreme DDR3 @ 2400Mhz (9-12-11-30)1.625v
Motherboard- Gigabyte Z97X Gamer GT
Main Graphics- 2-way SLI EVGA GTX1070
Power Supply- Corsair RM-1000i
3X Surround Samsung 27" (7680 x 1440p)

Radio Server/ Scientific Simulator
CPU1- Xeon X5650 @ 3.2Ghz (locked)
CPU2- Xeon X5650 @ 3.2Ghz (locked)
Motherboard- Asus Z8PE-D12X
RAM- G-Skill RipJaws 24Gb (6x4Gb) DDR3 @ 1600Mhz Cas8
Graphics- GTX780 + GTX560
HDDs- WD RED 3TB (3x3TB) Raid 0= 9TB +1 3Tb back up
PSU- Corsair CX750M
Monitor- 768p Dell P.O.S

STILL working Nvidia GPUs-FX5200,FX5700,6800GT,7900GT(x2),8800GTS(x2),9800GTX,GTX275(x2),GTX285(x2),GTX295(x2),GTX470(x3),GTX480,GTX660ti(x3)GTX770(x3)HWbot Overclocking results

OVERCLOCKING LEAGUE RANKING
Worldwide: #1771 out of 51912
Extreme League: #1255 out of 2826
National: #213 of 20048 in United States
Team: #70 of 3166 in Overclock.net

#9
Posted 10/08/2017 11:44 PM   
The system came from HP (it is an HP Envy) with the PSU and 980ti. So, yes, HP did configure the system this way. I will replace the PSU first and see what happens.
The system came from HP (it is an HP Envy) with the PSU and 980ti. So, yes, HP did configure the system this way.

I will replace the PSU first and see what happens.

#10
Posted 10/09/2017 01:25 AM   
Scroll To Top